Kevin F. Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

• Developed customer support ticketing process and managed help desk.
• Designed and implemented AI chats to match client specifications.
• Established a comprehensive library of customer help documentation.
• Proactively addressed customer inquiries and maintained accurate, up-to-date customer knowledge models.

• Led the implementation of complex sales incentive plans for enterprise-level clients.
• Guided clients through the sales compensation implementation cycle includinggathering requirements, UAT, and launch.
• Worked closely with client sales operations, finance, and compensation teams to understand company-specific requirements and ensure timely deliverables.

Remote

• Automated clients' recruitment process to eliminate busy work and maximizeengagement.
• Generate reports using data visualization to emphasize ROI to clients.
• Adopt non-native CRMs to work with Bullhorn Automation.

Boulder, CO

• Provided technical support for a real-time business communication platform via chat, email, phone, and screen share.
• Specialized in handling SMS provider and carrier-related escalations, account creation, and configuration.
• Managed CRM integration issues with multiple platforms including Salesforce, Bullhorn, and erecruit.

Greater Denver Area

• Configured and optimized commission plans tailored to customer needs.
• Communicated with customers via email and phone to resolve requests within SLAs.
• Transitioned new clients and conducted training sessions as required.

Denver, Colorado

• Engaged with students across seven cohorts to facilitate admissions to Simmons College.
• Built personal rapport with students while reinforcing brand value.
• Managed the technical aspects of live webinars for potential and enrolled students.

Hagerstown, MD

• Researched and reviewed accounts to balance customer loyalty and company profitability.
• Maintained relations with small-to-medium businesses for maximum retention.
• Created and delivered training courses for new and existing employees.

Hagerstown, MD

• Led initiatives to become the top performer in electronic attachment sales within the district.
• Trained new employees in store practices and identified potential specialists.

Bachelor Of Arts (B.A.), English Language And Literature, General

Associate'S Degree, General Studies