Computer Science BS

02/2013-11/2015Managed the health of web and application, supporting a $13.3billion dollar supply chain for AT&T sales, with output from Sitescopeand Nagios monitoring tools. Determined the cause and resolved avariety of web and application server issues, such as high disk space,network communication issues, and bugs produced by untested code.Acted as a Service Desk Manager during outages which preventedcustomers from using the site as indented. Ensured that allstakeholders, incident coordinators, and required developers werepresent to resolve the issue. Assisted with the creation of documentssupporting the Service Operations phase of the ITILv3 lifecycles.Swing Shift Manager and awarded team member of the year 2014.

Project manager, lead developer, database administrator, softwareroll-out trainer, and ad-hoc graphic designer for .NET and MSSQLbased web applications development studio utilizing Visual Studioand Microsoft Enterprise Manager in a C# and Visual Basic Windowsenvironment. Responsible for all aspects of project lifecycle includingmeeting with clients for initial project concept, development,implementation, support, and training including government facilitiesclient interfacing. Managed hundreds of IIS hosted, MSSQL back-endapplications including installation, database maintenance anddisaster recovery.