Kevin Richman Email & Phone Number

Portland, OR, US

New York, NY, US

I am a cross-functional leader at Column responsible for building and scaling our Onboarding, Implementation, Support, and CX teams to ensure all users and partners have a best-in-class customer experience. - Built, coach, lead, and mentored a global team of Implementation, CX, and Support responsible for 98% logo retention- Partnered with the CTO and Head.

• Led the work on innovation skills, leadership, systems thinking and organizational design for OPSI
• Authored Brazil’s innovative leadership review with recommendations for how to drive stronger leaders in the public sector through increased demand of innovative skills and improved innovation capacity building
• Co-Authored the 2019 Emerging Innovation in Governments – Global Trends report that is the keynote publication of OPSI and defines the international innovation trends of the public sector
• Spearheaded multiple partnerships between OPSI and potential partners such as multi-lateral institutions, national governments, and NGOs
• Led the systems work to tackle complex challenges in the Slovenian procurement system that outlined new reforms, encouraged stronger partners, and increased flexibility in the system
• Designed and implemented a multi-day workshop with the Deputy Secretary Generals of the Estonian Government to help build coalitions, eliminate silos, and tackle interconnected complex challenges.

Washington, D.C., US

► Managed 2 teams - 4 Communications, 4 Data Analytics, Designers, & web strategy - for customer engagement & communications to better align ITS’ voice with that of our customers, suppliers, & leadership.► Developed multi-M$ budgets, functional statements, performance plans, & work streams to clarify expectations, improve employee engagement, & provide an.

Washington, D.C., US

► Nominated by GSA leadership to be part of the “Transformation Team” responsible for ensuring over 6,000 GSA employees were ready to develop a mobile workforce culture and use IT tools effectively. ► Took part in OPM cross-government working groups to influence telework policies and strategy that helped other agencies adopt telework across government.►.

Washington, D.C., US

► Managed a team of 5 communication and web specialists that streamline and align communications and grow market share for a $22B IT acquisition organization, the largest in the federal government. ► Designed metrics to increase business intelligence and link communication efforts to ROI through increasing sales pipeline and market opportunities.►.

Washington, D.C., US

► Created innovative presentations to deliver to congressional staff, customers, and internal stakeholders as well as external events that synthesized knowledge and simplified complex subject matters.► Managed projects that drove innovative Standard Operating Procedures for all communication activity to ensure timely responses that met all deadlines. ► Led.

Washington, D.C., US

► Created a strategy to analyze customer spend and develop data-driven business development decision making that was implemented nationwide.► Created a business case for a new multi-billion-dollar contract and developed a segmentation analysis for analyzing customer spend data and opportunities.

Washington, D.C., US

► Nominated to consult on a short-term project in Region 2 (New York City) to better estimate total costs so they could ensure their fees covered their costs.► Collaborated with the Federal Protective Service to map coverage and support of federal buildings nationwide.► Worked on a business case for embedding employees with clients to increase revenues and.

► YGL is a non-profit that supports creating the next generation of government leaders and has 10,000 members in over 15 chapters across the nation► Leads the creation in YGL strategy, budget, and strategy execution► Responsible for overseeing three core areas and teams: Communications, Chapters, and Partnerships► Official spokesman for YGL that has.

Washington, DC, US

► Led and taught HCD training for the VA Innovators Network, executives at GSA Public Buildings Service, and cross-agency training classes for over 100 people in over 15 agencies. This training helped spread HCD theories and tools for others to take back to their agencies.► Spearheaded project work for the Lab to provide HCD frameworks to improving OPM.

► Formulated presentations for potential trade agreements, purchase of real estate, advertisements, and recruitment of potential clients (i.e. NFL players)► Directed and assisted in the organization of multiple client sponsored events ► Analyzed relevant statistics (for player contract negotiations ► Negotiated local media and merchandise marketing contracts

Master Of Business Administration, Strategy, Change Management, And Marketing

Ba, International Politics, Economics