Kevin Robertson Email & Phone Number

Langley Township, Bc, Ca

Defining game-changing solutions and managing new implementations for clients using the Laivly platform.

Delivered high-quality outcomes in areas such as customer support, staffing, forecasting, toolset, and workflow optimization. Implemented program-specific enhancements effectively. Built trust and rapport with customers and offered transparent and prompt attention to the business objectives. Interacting and collaborating with senior leadership and operations teams to drive business and revenue opportunities forward.

British Columbia, Canada

Vancouver, Canada Area

Vancouver, Canada Area

Supporting Merchants to realize and exceed their commerce goals.

Richmond, Bc

Consult with companies and individuals on web and IT projects varying in size and scope.Develop strong relationships with multiple clients that have led to repeat business.Hosting of business and individual's websites. Wordpress and other CMS websites setup and secured. Including maintenance and support.Email marketing using a number of different platforms including Mailchimp, Vertical Response, Freshmail, and Zoho.

Design and implement web solutions for small business. Project manage various technology projects from start to finish.

Abbotsford, Bc

Managed all aspects of the company's IT infrastructure including an all Apple network and products. Involved in Marketing / Advertising, budgeting, quotes and sales process.

Manage in-house Marketing Automation system.Data management including processes to normalize and scrub data being imported into the CRM systemEmail Deliverability management - run reports and monitor blacklists to ensure Marketing email campaigns are successfully reaching the inboxDesign and implement Global Marketing SharePoint portalImplement a ticket tracking system in SharePoint (using InfoPath) to record requests for the Marketing Operations team.Video web… Show more Manage in-house Marketing Automation system.Data management including processes to normalize and scrub data being imported into the CRM systemEmail Deliverability management - run reports and monitor blacklists to ensure Marketing email campaigns are successfully reaching the inboxDesign and implement Global Marketing SharePoint portalImplement a ticket tracking system in SharePoint (using InfoPath) to record requests for the Marketing Operations team.Video web infrastructure based on Amazon's S3 and Cloudfront content delivery.Role is part of the Global Marketing Operations Team. Team supports Marketing worldwide including email campaigns, websites (external and internal), CRM, leads. Show less

On call to assist with technical issues for the Global Sales Consultant team.Build new versions of our demo software environment.Fix, enhance and upgrade the demo software environment.Provide hosted demo environments for companies that requested to trial software.Go onsite to assist with technical aspects of sales demos.Part of Pre-Sales group. Role was to manage all aspects of the demo software.

Knowledge Base articles and updatesCRM updates and featuresGoogle Search Appliance implementationImplemented new Community Forums geared toward Customer SupportSharePoint portal design, implementation and upkeep.High level job role was to design, enhance and maintain systems and infrastructure to assist the Global Technical Support team.

Manage and prioritize multiple technical support tickets.Ability to work in high stress environmentProvide a high level of customer service at all times (only specialist to have a perfect level of customer surveys in a quarter)Ability to troubleshoot issues with a variety of software and systems involved.A challenging role that required excellent time management and organizational skills. Excellent verbal and written communication along with strong analytical problem solving… Show more Manage and prioritize multiple technical support tickets.Ability to work in high stress environmentProvide a high level of customer service at all times (only specialist to have a perfect level of customer surveys in a quarter)Ability to troubleshoot issues with a variety of software and systems involved.A challenging role that required excellent time management and organizational skills. Excellent verbal and written communication along with strong analytical problem solving were required in this role. Show less

Responsible for the daily operations of a 55 room hotel. Including Restaurant, Lounge, Catering department and Sports Complex.