Contributed to the product roadmap and maintained backlog prioritization for Azure cloud platform development and operations. Providing a modern, scalable, and cost effective platform-as-a-service for the Leasing Portfolio as part of Boeing Digital Aviation Services.Partnered with stakeholders across Product Management, Software Development, Architecture, and InfoSec to define Azure cloud platform product requirements and user stories.Delivered and continuously improved the effectiveness of the product through feedback, research, and cross-functional team collaboration.Promoted DevOps engineering practices and tools across the organization to improve developer experience, efficiency, and security.

Developed the initial product backlog and roadmap for the IT Operations and Support team as part of coordinated enterprise initiative to adopt Scaled Agile Framework (SAFe). Led the Scrum team through a successful transformation and integration into the solution Agile Release Train.Seamlessly transitioned several planned and in-progress IT projects into actionable product backlog and roadmap which were aligned with overall business objectives and strategy.Carefully planned and managed complex sets of technical requirements and scheduling dependencies for Production application releases in parallel to IT systems and server maintenance while providing frequent change communication.

Led and developed multifunctional teams that delivered enterprise IT solutions to enhance business productivity. Additionally, oversaw data center IT infrastructure and operations, supporting customer-facing SaaS products.Contributed in the successful first-time external audit attestation for ISAE 3402 SOC1.Control Owner across all IT functions for Change Management, Systems Security and Access Management, Logical and Physical Access, Incident Management, and Continuous Service.Acted as a key enabler of the businesses' digital transformation through the continuous evaluation, adoption, and support of M365 and Atlassian tool sets.

Served as the initial point of contact for AerData customers and users seeking technical assistance or guidance.Ensured customer satisfaction by resolving technical issues promptly, and contributing to the overall success and improvement of the SaaS products through bug identification and reporting to development teams.