Kevin R. Smith Email & Phone Number

South Jordan, Ut, Us

Product Manager for new client implementations. Manage product roadmap, working with product directors and client account managers to develop Epic and Feature level requirements. Develop and execute on multi-year roadmaps with product management teams and IT. • Execute product management projects and administration. Provide product forecasting and prioritization while implementing new client and expansions to client services resulting in > 5 million in revenue.• Collaborate with analytics leadership, client service management, product engineering and other stakeholders to identify key product and/or solution gaps and prioritize the roadmap against market trends and client business needs.• Develop clear and compelling product requirements for new initiatives as well as existing product enhancements, including benefit hypothesis, acceptance criteria and operational impact.

Session Drummer/Percussionist performing/recording with various artists and bands. Genres include:Jazz, Pop, Rock, R&B, CCM.

Dublin 2, Ie

Drive IT bench marking activities at Merck & Co on behalf of IT Leadership. Cultivate IT cost transparency through data-driven, fact-based research and reporting of IT financial performance, and promote a culture of IT cost transparency.

Rahway, New Jersey, Us

Working within the Office of the CIO; responsible for measuring alignment of IT investments that bring business and economic value to Merck through value transparency, bench marking, and investment value realization capabilities. Lead role in the implementation of a Technology Business Management (TBM)/Cost Transparency framework translating IT cost analytics into actionable plans showing costs in contexts that matter to stakeholders in the business. Responsible for leading the bench marking COE providing research and authorship to the IT Annual Report Bench Marking Book.

Rahway, New Jersey, Us

Provided advisory services and strategic planning and leadership across collaboration and content management service areas in support of enterprise portfolio. Managed internal and external technical staff, developed performance objectives and conducted year end reviews. Manage various Service Management and Service Strategy & Innovation activities: Service Strategy/Roadmap Planning, Service Portfolio and Program Management, PMO Lead, Demand Planning, Service Risk Management, Resource Planning and Management.

Rahway, New Jersey, Us

Responsible for leading a team of platform engineers in the development and implementation of collaboration tools across the enterprise. Managed Tier 2/3 support organization in Content Management and Collaboration Tools. Developed change management plan and executed the transition of operational processes/Support to off-shore managed service. • Provide governance for off-shore contract and manage on-shore and off-shore teams for application development and support.• Direct on-boarding new product support and service management.• Direct trend analysis across the portfolio of products to identify system enhancements related to problem, and application change management.

Rahway, New Jersey, Us

Manage multiple IT and business area teams to deliver complex business critical applications within Merck infrastructure worldwide. Implemented an ITIL aligned Change and Release Management Program. Managed desktop support teams to ensure compliance with service level agreements that met client needs.

Created, maintained, and edited user documentation and online help for insurance software.

Assisting detectives in gathering information necessary for various types of investigations, conducted background investigations on individuals, maintained intelligence database(s), subpoena service, witness transports. assisted with processing crime scenes, collection and processing of evidence. Conducted pretrial witness investigations

Master Of Science (M.S.), Information Managment

Bachelor Of Science Degree, Criminal Justice/Music