Kevin R. Smith Email & Phone Number

Atlanta, Ga, Us

Dover, De, Us

➤ Managing a team of Project Managers working highly visible and cross department/business unit projects while setting standards for best practices and training project managers throughout the enterprise.➤ Building an enterprise PMO for corporate departments and 5 business units as well as individual PMOs inside the enterprise including developing enterprise governance, building out the IT PMO, and managing the IT portfolio.➤ Leading the project management team for the construction and move to the largest facility in the organization's history housing 2 business units and 2 corporate departments with 250 employees in a 56,000 square foot office space.➤ Developing internal process improvements for Operations and Service Desk as well as a Training and Project Management program models to assist with new digital transformation efforts. ➤ Creating the EPMO Project Management Methodology and Project Management Playbook covering standards, guidelines, and templates from initiation through closure and training company-wide teams for implementation.➤ Leading the design and execution for the company's largest pipeline expansion of over $130M as well as developing the Enterprise Project Management Office to incorporate non-IT projects such as pipeline and facilities construction.➤ Developing enterprise policies with Accounting, HR, Legal, and individual business units/departments as well as influencing improvements to the structure and practices of the Portfolio Management Committee.➤ Guiding the development and execution of the company's largest change management effort involving the relocation of multiple business units and departments into a shared location while keeping operations and customer care operational.➤ Co-developing a new program for business transformation across the enterprise to support efforts to change the company's ability to respond to pandemics or other significant crises such as COVID-19.

Dover, De, Us

➤ Contracted by BravePoint to help with a project that was in a critical state to help Chesapeake, the parent company, turn the project around and was asked to engage on other projects to be eventually hired directly by the company.➤ Managed corporate-wide integration of a new Billing and Customer Service application by combining the CIS and Billing for Delaware Natural Gas and Florida Public Utilities which were using two separate, unique systems.➤ Assisted in the development of ProfitZoom for Utilities to enhance functionality specific to the utilities industry.➤ Led CIS development and implementation and managed projects from proposal development to final deliverables.➤ Recovered the largest IT project the company had undertaken for the CIS/Billing System that was years behind schedule and more than $4M over budget to ultimately negotiate a settlement with the software vendor and close out the project.➤ Deployed and managed the company's first fully SaaS implementation using UltiPro including creating processes and procedures for HRIS request tracking, measurement, software releases, and testing.➤ Created the HRIS department in cooperation with HR and IT, hired and trained HRIS personnel, and handed over the HRIS department to the AVP of HR and the HRIS Director for ongoing leadership.

University Of Richmond, Va, Us

Washington, D.C., Us

Advisory Council - Atlanta Chapter for the George Washington University Customer Experience Program.

Satellite Beach, Florida, Us

➤ Analyzed market trends, conditions, and developments to formulate effective and profitable trading strategies, minimized risk through careful management of positions, and oversaw performance of mutual funds or securities.➤ Collaborated with new clients to craft investment recommendations including in-depth analysis of opportunities that align with clients’ asset allocations, risk tolerance, time horizon, and personal preferences.➤ Monitored client portfolios for households outside of tolerance, cash needs, and overspent accounts as well as reviewed, edited, and processed trades suggested by rebalancing software or as directed by other advisors or clients.➤ Responded to investment performance-related questions and concerns and resolved any investor issues in a timely manner as well as updated trade settings and worked to fully implement centralized trading for clients➤ Provided clients with immediate updates when large market swings occur as well as collaborated and communicated with fund managers to process transactions and provide additional oversight and integration of portfolio mix.

Atlanta, Ga, Us

➤ Created cross-functional project plans that include scope definition, schedules, stakeholder identification, resourcing, communication plans and risk analysis.➤ Led effective team meetings to drive progress, managed the critical path(s), and identified new risks and mitigation plans.➤ Facilitated regular status meetings to manage program and project plan execution.➤ Collaborated cross-functionally with program managers, developers, quality assurance analysts, third-party application vendors, product managers, and helpdesk professionals in order to ensure an amazing customer experience.

Greenwich, Ct, Us

Project Management Consultant – BravePoint, Atlanta, GA – 04/2000 to 06/2002Development and Project Manager – McCamish Systems, Atlanta, GA – 07/1996 to 03/2000Project Manager – SunTrust Bank – 04/1995 to 07/1996Systems Manager – Bank of America/NationsBank – 01/1993 to 04/1995

Master Of Business Administration - Mba, Business And Computer Information Systems

Bachelor Of Science - Bs, Marketing And Computer Information Systems