Developing and implementing strategies for customer retention and growth, including analyzing customer data, monitoring customer feedback, and developing programs to improve the customer experience.Leading and mentoring a team of customer success managers around the world to ensure that they are meeting their performance goals and providing high-quality support to customers.Collaborating with other departments, such as sales, marketing, and product development, to ensure that customer feedback is incorporated into business decisions and product development.Developing and implementing training programs for customers and partners to help them get the most out of ASTERRA's products and services.Building and maintaining relationships with key customers to understand their needs, address any concerns, and ensure their continued satisfaction.Continuously evaluating and improving the customer experience, including conducting surveys and analyzing data to identify areas for improvement.Overall, as the Director of Customer Success Worldwide, I'm responsible for ensuring that ASTERRA is delivering on its promises to customers and providing them with the best possible experience.

-Manage portfolio of ongoing North America projects including converting pilot customers to continued service contracts. -Shape product development by representing the voice of customer. -Managing fieldwork and ensuring highest possible quality of product. -Develop North America Customer Success team, including on-boarding of new CSAs/CSMs, dedicated field staff, and/or additional Utilis partners.

-Technical demonstration and training of patented equipment to newly acquired distributors as expanding market regions domestically and internationally including China, Africa, and Canada.-International travel to China and Africa as lead trainer and business representative at the IE Expo in June 2014 and October 2014 respectively. -Establishing standard operational parameters for equipment installation and commissioning schedule. Training on-site personnel establishing comfortable operations with equipment.-Conduct testing protocol to determine project feasibility, presenting findings to management, designers, engineers and leadership as well as other stake-holders. -Sales and Marketing to develop business for new, innovative technologies in new markets.

-Manage project development – schedule, budget, contractors as well as interface with the city and regulatory bodies to secure permitting for the processing of hemp. -Establish strategic partnerships with cultivators to provide biomass and manufacturers to process a high-quality CBD Oil. -Develop business plan and pitched company mission to investors and regulatory agencies raising $300,000 in investment for the company. -Source manufacturing equipment for installation to meet company goals including standard operating procedures.-Develop wholesale B2B sales with retailers utilizing CBD oil in their retail products.

-Work with new technologies/products in the water sector to develop market assessments and go-to-market strategies for entering the water/wastewater markets. Conducting primary and secondary research to identify application and market for water technology businesses.-Strategically develop business relationships around technology and utility needs assessments through in-person and phone interviews. -Support in execution and development of Texas TAG program. An innovation forum for water utilities to learn of new solutions available in the market. Specifically aimed at new, pre-commercial technologies. -Attend regional conferences to network and learn new industry trends.

-Manage installation of gas service by interfacing with local utility and various subcontractors. -Responsible for scheduling and communicating progress on multiple projects running concurrently. -Conduct site walks with customer, contractors and other stake holders and design changes with each job site.

Our WaterMiner™ water scrubbing technology consists of a globally patented or patent pending electrochemical device and process that has been under in house development and external validation over the previous 4.5 years. The proprietary Boydel EC wastewater treatment reactor is a two stage hybrid electrocoagulation - electrolysis design that has no plates, is self-cleaning, and employs a rotating cathode that drills down on the sacrificial anode; with a PLC managed adjustable gap control that insures optimum and minimal electrical consumption..... on the order of $50 per day at 1,000,000 lpd raw sewage treatment flows.-Technical demonstration of patented EC-EAO (electrocoagulation and ElectroAdvanced-Oxidation)waste water equipment to potential clients in an effort to meet discharge requirements-Outside sales traveling to Asia, Africa, and Canada to introduce product to new territories for distributorship and license -International travel to China to lead training and represent Boydel Technology at IE Expo, Asia’s leading trade fair for Environmental Technology Solutions, May2014-Research and analysis of water treatability, market entry, and equipment development

OneScreen is a digital video company that empowers publishers, producers, and advertisers with a network to discover opportunities, a platform to manage operations, a marketplace to transact business, and services to enhance strategies. OneScreen has been recognized as a fast growing company by Inc 500, a forerunner in industry innovation by The Stevie Awards, and a great place to work by The Orange County Business Journal.-Coordination and scheduling of advertising campaigns -Work closely with account managers and directors to meet client expectations on campaign performance-Proactive approach to management with external vendors leading to lower overhead costs and up selling-Created client facing reports for transparent revenue, expenses, and cost saving measures -VAST tag creation and third party wrapping in AdGear ad server-Performed quality assurance in testing and fixing technical problems with campaign creative's-Product demonstrations/selling via phone utilizing onscreen resources (join.me/skype)

The Ledcor Group of Companies is one of North America’s most diversified construction companies, serving the building, heavy industrial, civil and Infrastructure, mining, pipeline, power and communications sectors. Ledcor also owns operations in aviation, forestry, marine transportation services, property investment, and wastewater treatment. Ledcor employs more than 7000 people in over 20 offices across North America. -Coordinated conferences including WEFTEC and Pumper Show, as well as equipment transportation, booth setup, and operation of testing equipment around United States and Southern Canada-Technical demonstration of equipment to potential clients including water testing-Proposal development of equipment after demonstration of trial equipment-Direct and manage project development from procurement including construction, site development, commissioning, and turnover for waste water treatment plant ($1 million) including management of subcontractors-Managing processes of daily logs and all pre-construction documentation including Emergency Plan, IIPP, HazComm, and site specific plans to adhere to safety compliance with OSHA regulations.-Direct and manage project development from beginning to end including construction, site development, commissioning, and turnover. -Oversee the efficient process of treatment plant to reduce costs and meet management expectations and goals.

-Daily monitoring and management of SWPPP.-Assist the Superintendent with planning and implementing daily subcontractor activities.-Assists in the preparation review and distribution of minutes, correspondence and documentation to and from the site.-Support the administration function including processing communications, submittals, rfi’s, and day to day liaison duties with project manager, and superintendent.

-Created and managed viral marketing campaign including social media networking -Worked directly with VP of Sales in recruiting new dealers-Assisted marketing department in new customer boarding and maintenance

-Updated Excel spread sheets and student records through People Soft operating system -Performed customer service, answered phones and provided updates of financial status