Kevin Ryan Kvnryn.Eth Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga

I lead a team of talented developers in producing a quality, user-friendly, and secure software solution for large-scale corporate ticket management. My responsibilities include all aspects of product development, from requirements gathering, technical specification writing, wireframes, release and sprint planning to QA and deployments. I interface with clients, vendors, auditors, and internal senior leaders. As the ultimate subject matter expert on our application, I serve as both its voice and its caretaker. You may also find me running around the grounds of Wimbledon or the US Open in a vastly different - but still professional - capacity.

Atlanta, Ga

In May of 2015, Ovations Management Solutions was acquired by Cendyn. My role remained the same.

Atlanta, Ga

In this role, I owned the space between our operations teams and our development staff. Working closely with both sides of our business, I was the go-to for:Product Lifecycle Management• Designing new product features and/or solutions to existing problems• Communicating requirements to developers• Using Visual Studio to create builds and push releases to the QA environment• QA testing and refinement of tasks that will be included in coming releases• Creating release documentation to clearly communicate product changes/updates to our clientsData Services• Making updates to data in all environments (QA, Test, and Production) using Microsoft SQL Server• Modifying existing reports and/or creating new reports to be deployed in all environments• Helping clients analyze the data that is extracted from our product and gain valuable insightsAccount Management/Growth• Overseeing the proper use, tracking, and reconciliation of several million dollars worth of ticket inventory for one of the largest sporting events in the United States• Providing accurate and timely analysis of ticket usage amongst a couple of key clients• Obtaining buy-in from multiple facets of a business• Quickly answering and resolving any issues that a client may have with our product

Greater Atlanta Area

As a director, my role was to facilitate the integration of our SAAS platform into the businesses of several of our Fortune 100 clients and ensure that these clients were happy with our product and services. This role encompassed many responsibilities, including: • Gathering requirements from the client during the implementation phase and working closely with developers and testers to ensure proper implementation• Creating artifacts (wireframes, process flows, etc.) to aid developers in feature enhancements and/or bug fixes• Designing and creating training documentation for end users and leading training sessions • Being an expert on our software's capabilities and limitations, and making myself available to answer questions from clients at any time• Working closely with clients to learn their business and provide direction and best practices in the creation and deployment of a ticket management process• Generating reports to illustrate and highlight key business insights• Testing software enhancements and fixes and providing sign-off for migration to the production environmentAdditionally, I assisted in the development of an entirely new user interface for our software. By combining my knowledge of client needs and and my own experience in working with the software with my abilities to create clear and thorough documentation, I became a valuable resource to our development team throughout the duration of this large-scale project.As a balance to some of the technical aspects of the job, I also provided five years of on-site assistance for one of our top clients at their most high-profile sports and entertainment marketing activations. This included physical ticket management and distribution along with coordination of ticket tracking and reporting for these events.

Greater Atlanta Area

• Delivered products or services as requested by the client, in both residential and business locations• Scheduled delivery or service visits for clients and ensured customers were satisfied • Created a monthly newsletter, sent to several thousand members of our mailing list, to help attract new business