Resolved customer complaints via phone, email, mail, and social media. Utilized telephones to reach out to customers and verify account information. Greeted customers warmly and ascertain the problem or reason for calling. Canceled and upgraded accounts. Assisted with placement of orders, refunds, or exchanges. Advised on company information. Accepted payment information and other pertinent information such as addresses and phone numbers. Answered questions about warranties and terms of sale. Suggested solutions when the product malfunctions. Informed customers of deals and promotions. Sold products and services. Utilized computer technology to handle high call volumes. Compiled reports on overall customer satisfaction.

Provided informal counseling, support, and follow-up. Advocated for local health needs. Entered billing information and collected payments when required. Entered data and processed as required by test order. Performed verification of patient demographic information. Assisted with compilation and submission of monthly statistics and data. Entered billing information and collected payments when required. Researched information and confirmed, verified, and electronic orders by utilizing lab technology systems

Assisted customers throughout their shopping spree and ensured that they had a positive shopping experience. Closed by ensuring that cash has been received and that the product was delivered promptly. Made courtesy calls to the customer to ensure that they were satisfied with their purchase. Maintained product in store racks, shelves, displays, and coolers by identifying replenishment needs. Transported products between backroom and display floor with manual equipment.