Kevin Saad Email & Phone Number

Philadelphia, Pennsylvania, United States

- Improved customer retention to company record levels within 2 years of joining the company- Established a proactive customer success strategy to ensure increased customer retention- Implemented new processes throughout the customer journey to enhance the end-user experience- Actively built and cultivated relationships with more than 2,000 financial services firms globally to strengthen customer satisfaction and identify upsell opportunities- Worked collaboratively with several internal teams to ensure that customer needs are consistently prioritized and addressed

Philadelphia, Pennsylvania, United States

Greater Philadelphia Area

- Led the business development team in opportunities generated and lead conversion rate for the 2020 calendar year- Generated more than $500,000 in qualified sales pipeline in 2020 for assigned sales territory - Targeted and prospected enterprise companies of $200 million and greater in annual revenue across North America- Collaborated with Enterprise Account Executives on strategic account planning and targeted sales campaigns- Developed and executed go-to-market strategy for assigned territory through detailed research and prospecting- Consistently exceeded daily sales activity metrics (phone call, email, Linkedin InMail) set by sales director

Greater Philadelphia Area

- Ranked #1 on the Union Fan Services team in renewal revenue percentage for the 2019 MLS season, retaining more than 78% of my current season ticket members from 2018- Manage a book of business greater than $750,000 of Union season ticket members, partial plan holders, and group buyers- Generate new season ticket and group sales through referrals and upselling by building strong relationships with current Union season ticket members and past group buyers- Serve as main service representative for Bethlehem Steel FC, the Union's USL franchise- Leader in the Union Mentor Program, where I have helped 5 Inside Sales Representatives receive promotion to a full time Account Executive position

Greater Philadelphia Area

- Top Union sales rep in new season tickets sold for the 2017 and 2018 seasons, selling more than 300 new full season ticket equivalents (FSEs) over the past two seasons- Generated more than $250,000 in revenue for the 2017 and 2018 seasons through full season, partial season, and group ticket options- Built relationships with local soccer clubs and businesses in the Philadelphia area to grow the game and Union brand- Prospected new business at various events in the Philadelphia area (soccer tournaments, networking events, stadium tours) to generate new ticket sales- Recognized as CBO (Chief Business Officer) of the Month for the month of February 2017 for outstanding sales performance

Blaine, Mn

- Generated over $14,000 in revenue through ticket sales campaigns for Orlando City SC, Vancouver Whitecaps FC, San Jose Earthquakes, Philadelphia Union, FC Dallas, DC United, and LA Galaxy- Made more than 6,000 calls through the course of training session- Learned and mastered the 6 Steps of the Sales Process- Worked as game day employee for Minnesota United FC by being a flexible asset to many different day of game operations

Greater Philadelphia Area

- Planned and executed events for SJU’s basketball rivalry week in December 2014 against Temple University and Villanova University- Designed and sold exclusive merchandise around campus with the #RenewTheRivalry hashtag, which was used to share experiences on social media during the week- Organized a watch party for the SJU men’s basketball game against nationally ranked, #6 Villanova University- Generated over $1,100 during rivalry week through shirt sales and a watch party raffle that benefited Special Olympics of Pennsylvania, an official club charity

Saint Joseph'S University

- Generated $1,000 in revenue by selling sponsorship packages to local businesses for the 2014 season - Operated and managed the department’s online auction department, which includes authentic Nike game worn memorabilia, stadium banners, and SJU game day experiences- Contacted and mailed out auction items to the winners of the auction in a timely, efficient manner

Greater Philadelphia Area

- Executed marketing strategies and worked closely with USA Rugby executives to increase awareness and drive ticket sales for the Collegiate Rugby Championship at PPL Park- Acted as a liaison to special guests of the event, including NFL players and Rugby World Cup participants, throughout the championship week- Managed the practice facilities for the teams that competed in the CRC, including Notre Dame, Texas, and NC State

Chester, Pa

- Worked in the PPL Park box office on Philadelphia Union game days and provided Union season ticket holders with exceptional customer service to accompany their game day experience.- Assisted the Sons of Ben supporters group before and after the game with their in-stadium displays- Organized the Intern Sales Competition, which sold more than 100 tickets total for an October home game- Reached out to prospective clients as well as current season ticket holders and contest winners via phone calls and email- Provided assistance to Ticket Sales and Fan Services Representatives on special projects, such as blood drives, watch parties, and season ticket holder holiday parties