Kevin Saeks Email & Phone Number

Cincinnati, Ohio, United States

I am a Front facing professional who oversees the automotive service needs for over 100 customers a week in a very fast paced, high intensity workplace that demands a calm and friendly demeanor and the ability to diagnose problems and put out fires. I have consistently exceeded my monthly sales goals and have developed a high level of customer satisfaction. Some responsibilities include:Delivering top-notch service for routine maintenance needs.Dealing with service complaints and difficult situations with patience and empathy.Listening to and clarifying the customer's description of symptoms; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules and warranties.Working closely with the Service Technicians, Parts Department, and managers to diagnose the problem and develop cost estimates, timelines, parts availability and more.Scheduling and tracking repairs, processing warranties, updating customer records, answering customer inquires, and resolving issues.

Cincinnati, Ohio, United States

Oversaw and managed programs and engagement for the Cincinnati Chapter of this international teen leadership organization which required extreme patience, sensitivity, flexibility and creativity.Responsibilities included:Mentoring, inspiring and training future leadersRecruiting, hiring and managing volunteers.Strategizing, planning and implementing out of the box programs and events aimed at attracting and retaining this hard-to-reach audience.Overseeing marketing, social media and other means of communication.

Cincinnati Metropolitan Area

Known as the go-to person for handling difficult issues and conversations that must be had with residents, requiring sound judgement, good decision-making skills and the ability to build trust and confidence in order to come to a successful resolution.Highlights and Accomplishments:• Named Leasing Superstar in 2019• Promoted to Interim Property Manager for three months which involved keeping all projects moving forward, overseeing staff and training two associates.• Mentored three peers all of whom were later promoted to business managersBusiness Manager | Promotion• Managed resident issues, from complaints such as a leaky faucet to major disputes with a neighbor, necessitating extreme patience, finesse and excellent listening skills.• Coordinated with staff to triage challenging situations before, or instead of, being taken to the property manager.• Utilized on-site invoice processing software.• Collaborated with property manager on special projects and events.• Assisted with budgeting and attending to the inner workings of the property to insure its high standard of operation.

Cincinnati, Ohio, United States

• Handled the rent process from start to finish.• Met with prospective residents to tour and sell property.• Collaborated with onsite management and maintenance teams to insure the highest possible tenant experience.

Florence, Kentucky

ADP, LLC (ADP) is one of the largest providers of business processing and cloud-based solutions – including payroll, talent management, human resource management, benefits administration and time and attendance – to employers and automotive dealerships around the world. We build configurable solutions that can fit your organization's unique goals and increase your productivity.ADP serves about 620,000 organizations in more than 125 countries, including 425,000 small-business clients and 26,000 vehicle dealerships. Over 80 percent of FORTUNE 500® companies and more than 90 FORTUNE 100 companies use at least one of ADP's services.