Design and Administration of Microsoft ConfigMgr and MDT environments in support of large scale 1:1 device deployments for local school districts.Creating custom imaging and software deployment packages using scripting (PowerShell, batch files, VBS, etc.) and InstallShield.Pre/Post Sales design and support of Microsoft Deployment technologies including Active Directory, Group Policy, ConfigMgr, MDT, and Office 365.Administration and configuration of Microsoft Modern deployment/management technologies including Azure AD, Intune, and Intune for Education.Operations and Logistics management for small to large scale deployments/refreshes involving receiving, imaging/enrolling, distribution, and installation of various types of devices.

Provide Tier 3 support for all Infrastructure systems including Windows Servers, VMWare, various Microsoft Server Products (Exchange/SCCM/Lync/etc.), and network equipment.Design and build Microsoft SQL Server High Availability clusters utilizing Windows Server 2012 R2 and SQL Server 2012 AlwaysOn.Design and implement storage solutions utilizing Dell Compellent and EMC CX SANs over Fibre Channel and iSCSI fabric.Develop and implement a Business Continuity Plan (BCP) utilizing hosted solutions and co-locate facilities for offsite hardware and redundant systems.Manage multiple vCenter implementations consisting of 50+ host servers and 500+ virtual machines covering 2 physical locations and various application environments.Collaborate with other staff to develop and implement a high speed and fault tolerant network infrastructure consisting of private and public networks as well as DMZ and resource networks.Utilizing a combination of Group Policy, System Center Configuration Manager, and custom PowerShell/VBScript for Software Deployment and Inventory, new hardware deployment, Operating System upgrades, patch and update management, and user environment customization.

Assistant IT Manager overseeing Desktop Support, Server Infrastructure, GIS, and Application Development teams. In charge of prioritizing and assigning tasks and projects. Organize brainstorming/planning sessions to help the teams visualize overall goals and provide feedback on how best to achieve those goals.Create and submit yearly budgets for new equipment, maintenance, and other related costs and negotiate with vendors to get the required price points. Act as a point of contact for vendors for trouble calls, scheduling of projects/demos, etc.Conduct Proof of Concept demonstrations to determine what new products and technologies will work best in the environment.Work as a Project Manager for systems and network infrastructure projects as well as planning and managing the implementation of various other IT related equipment such as network-enabled televisions, A/V equipment, etc.Systems Administration specializing in Active Directory Design, Group Policy, SCCM, and scripting to automate desktop deployments and user experience.Manage Hyper-V (2008/2008 R2/2012) and VMWare 5 environments consisting of 10-20 host servers and hundreds of virtual servers running various operating systems.Create and document Disaster Recovery procedures including day to day redundancy (clustering/failover) and worst case scenarios (hotsite). Assign roles and responsibilities and act as a liaison between the IT department and the user community. Work with various outside agencies including FEMA, local law enforcement, Health Department, volunteer organizations, the public, etc.Mid level database administration of SQL Server (2005/2008/2008 R2), SQL (SSRS)/Crystal reports, Fibre/iSCSI SANs, and various other back office services.Visualizing and implementing a data recovery solution using CommVault Simpana to backup/restore critical systems including Active Directory, Virtual Environments, SQL Server, Exchange Server, File Servers, etc.

Provided desk-side and remote support to County employees for hardware/software issues including operating system, Microsoft Office, Corel Wordperfect, various home grown applications, etc at multiple offices across the County. Also provided support for printers and other computer accessories, installed new software and provided training, as necessary.

Worked as a helpdesk representative, taking calls from County employees and the public regarding the County's computer systems. Created problem tickets, as necessary, and resolved calls over the phone or passed the problem ticket to 2nd level support. Researched and implemented techniques for resolving computer problems remotely and trained other helpdesk representatives on how to do the same. Participated in cross training programs with 2nd level support teams and provided training to those teams.

Providing information and direction to customers regarding computers and computer accessories. Was also the first person in South Florida to be certified by Circuit City to install hardware in customers' computers. Provided at home computer installation/training for customers.

Worked behind the counter providing desserts, drinks, and snacks to customers. Supported the POS terminals and network connections between the 2 locations. Resolved problems and provided upgrades for the computer systems at both locations. Provided training on the computer systems for new employees.