Kevin Schlechter Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario I Canada

An organizational leader who supports the growth and success of both leaders and organizations in their mission and operations in the non-profit world.

Canada

Canada

• National brand development.• Project management.• Recruitment and leadership of regional teams.Advocacy, project development, youth participation, people management, training, youth engagement, activity based learning and development, values based learning, event management, program development and design, team building, debriefing, social media, public speaking, recruiting, managing large volunteer teams, restorative practice and community building.

• Supported outsource contact center personnel with tools, process and information to drive customer satisfaction. • Ensured that customers have a positive experience; commit to meet or exceed customer expectations.• Facilitated problem solving, research, and problem/dispute resolution between Accenture clients, Service Representatives and consumers. • Used metrics to improve consumer satisfaction• Accountable for follow-up with customers to assure problems/issues receive a timely response or resolution.• Establish and maintain positive customer relationships, internally and externally.