Kevin Schwalb Email & Phone Number

Berlin, DE

Berlin, Germany

- Launched Smoobu’s first influencer event by collaborating with the PR manager and driving a communication strategy shift from channel manager to innovative technology provider.- Spearheaded business development initiatives in the vacation rental markets of Portugal and Italy, driving continuous subscription growth. Through strategic partnerships and.

Berlin, Germany

- Managed daily customer inquiries, achieving a 78% first-contact resolution rate and significantly reducing response times.- Improved customer experience by cutting average response times to under 5.5 minutes for phone and email inquiries.- Increased personal quality metrics by 45% within the first month, demonstrating rapid service quality enhancement.

Florence, Italia

- Drove an increase in guest satisfaction ratings on OTAs and TripAdvisor by personalising welcome experiences and managing engaging events on a weekly basis, fostering repeat visits and eliciting positive feedback from guests.- Streamlined front-of-house processes, including housekeeping checklists, point-of-sale (POS) systems, and occupancy management.

Florianópolis, Santa Catarina, Brasil

- Managed the launch of 12+ premium rental units over a three-month period, boosting occupancy rates. Led a team of 15 and collaborated with 20+ local stakeholders, securing timely regulatory approvals and ensuring the successful execution of the project.- Completed projects 20% faster and reduced costs by 15% by extensive research with suppliers.

Florianópolis, Santa Catarina, Brazil

- Coordinated the hiring, management and alignment of the workforce along with the operation team to ensure the quality and launch of the project. - Elaborated design and procurement packages (budgets, timelines) for the renovation of apartments for use in the hospitality industry, ensuring cost and time savings and improving revenues. - Analyzed the.

Florianópolis, Santa Catarina, Brasil

- Detailing and documentation in REVIT - Executive Phase - Rendering - Twinmotion & Lumion Post Production - Photoshop & Illustrator

Florianópolis, Santa Catarina, Brasil

- Managed guest bookings and reservations.- Responsible for creating a pleasant environment and created different activities to stimulate guest interaction.- Ensured a great guest experience by controlling and assisting with admi- nistrative requests (payments, inventory control and supplies requests) and personal requests (needs, informations and.

Florianópolis, Santa Catarina, Brazil

- Rendering through Enscape - Migration of projects in Autocad/Sketchup to Archicad

Florianópolis, Santa Catarina, Brasil

- Development of projects in the BIM platform: Archicad

Condado De Dublin, Irlanda

- Maintained the organization of the building during the night period (cleaning, safety and common rules).- Organized the maintenance and inventory list.- Provided assistance to students. - Maintained the organization of the building during the night period (cleaning, safety and common rules). - Organized the maintenance and inventory list. - Provided.

Bachelor'S Degree, Architecture

Activities and Societies: Development of architectural and urban projects, which aim at social inclusion and the construction of new.

English Course, English Language And Literature, General

Activities and Societies: English C1 Advanced Course in Dublin, Ireland

Ensino Fundamental E Médio

Curso De Italiano - Intensivo