Kevin Schwalb Email & Phone Number

Berlin, De

Berlin, Germany

- Launched Smoobu’s first influencer event by collaborating with the PR manager and driving a communication strategy shift from channel manager to innovative technology provider.- Spearheaded business development initiatives in the vacation rental markets of Portugal and Italy, driving continuous subscription growth. Through strategic partnerships and market expansion efforts, maintaining a high customer satisfaction rate (87%) and achieved a 20% monthly subscription growth.- Expanded market reach in Portuguese-speaking regions by translating and updating 52 product guides into Portuguese. This effort significantly improved accessibility and product understanding for clients, demonstrating a strong ability to cater to diverse markets and enhance user experience.

Berlin, Germany

- Managed daily customer inquiries, achieving a 78% first-contact resolution rate and significantly reducing response times.- Improved customer experience by cutting average response times to under 5.5 minutes for phone and email inquiries.- Increased personal quality metrics by 45% within the first month, demonstrating rapid service quality enhancement.

Florence, Italia

- Drove an increase in guest satisfaction ratings on OTAs and TripAdvisor by personalising welcome experiences and managing engaging events on a weekly basis, fostering repeat visits and eliciting positive feedback from guests.- Streamlined front-of-house processes, including housekeeping checklists, point-of-sale (POS) systems, and occupancy management for daily operations. This optimization reduced service response time by 15%, ensuring efficient check-ins, smooth check-outs, and a consistently clean and welcoming environment for all guests.

Florianópolis, Santa Catarina, Brasil

- Managed the launch of 12+ premium rental units over a three-month period, boosting occupancy rates. Led a team of 15 and collaborated with 20+ local stakeholders, securing timely regulatory approvals and ensuring the successful execution of the project.- Completed projects 20% faster and reduced costs by 15% by extensive research with suppliers, optimising material procurement, and streamlining project workflows.- Enhanced guest satisfaction through meticulous project planning and strict adherence to high-quality standards.- Facilitated cross-functional teamwork among 15+ members across design, marketing, procurement, and labour teams, boosting total project completion rates through effective coordination and integration of diverse departmental efforts.

Florianópolis, Santa Catarina, Brazil

- Coordinated the hiring, management and alignment of the workforce along with the operation team to ensure the quality and launch of the project. - Elaborated design and procurement packages (budgets, timelines) for the renovation of apartments for use in the hospitality industry, ensuring cost and time savings and improving revenues. - Analyzed the asset, real estate market and client/user needs in order to formulate a design package/concept (FF&E). - Coordinated the hiring, management and alignment of the workforce along with the operation team to ensure the quality and launch of the project.

Florianópolis, Santa Catarina, Brasil

- Detailing and documentation in REVIT - Executive Phase - Rendering - Twinmotion & Lumion Post Production - Photoshop & Illustrator

Florianópolis, Santa Catarina, Brasil

- Managed guest bookings and reservations.- Responsible for creating a pleasant environment and created different activities to stimulate guest interaction.- Ensured a great guest experience by controlling and assisting with admi- nistrative requests (payments, inventory control and supplies requests) and personal requests (needs, informations and suggestions).

Florianópolis, Santa Catarina, Brazil

- Rendering through Enscape - Migration of projects in Autocad/Sketchup to Archicad

Florianópolis, Santa Catarina, Brasil

- Development of projects in the BIM platform: Archicad

Condado De Dublin, Irlanda

- Maintained the organization of the building during the night period (cleaning, safety and common rules).- Organized the maintenance and inventory list.- Provided assistance to students. - Maintained the organization of the building during the night period (cleaning, safety and common rules). - Organized the maintenance and inventory list. - Provided assistance to students.

Bachelor'S Degree, Architecture

Activities and Societies: Development of architectural and urban projects, which aim at social inclusion and the construction of new.

English Course, English Language And Literature, General

Activities and Societies: English C1 Advanced Course in Dublin, Ireland

Ensino Fundamental E Médio

Curso De Italiano - Intensivo