· Lead all aspects of the data engineering life-cycle with various customers across the United States· Manage customer relationships as main point of contact for technical projects and support· Collaborate with other leaders in professional services, product, sales, legal, marketing, and training to develop trust and drive strategy with potential and existing customers· Lead and mentor team members in data engineering, data analytics, product, and a variety of other topics· Ensure customer projects/SOWs deliver on time, with quality, and within budget· Maintain data architecture and orchestration to meet service-level agreements (SLAs)

· Led software engineering and data engineering teams on product feature development· Managed strategy of cost accounting product with customers, software developers, data engineers, marketing, UX designers, sales and others· Co-led pre-sales calls with prospective customers, connecting customer needs with product solutions· Devised and led nationwide quarterly user group webinars with managers and executives for product, sales, and marketing initiatives

· Lead data engineer and architect for implementation of new cost accounting system at large healthcare organizations (first on-prem production development and implementation of beta version of product)· Wrote SQL scripts to apply business logic in stored procedures and data marts· Led engineering team trainings to educate on best practices· Navigated difficult conversations with clients to ensure customer satisfaction, while maintaining appropriate project scope and expectations· Presented technical demos to existing and potential customers

· Promoted to manager - performed all responsibilities of the Senior Data Engineer position below as well as the following:· Led data engineering best practices for financial data engineering and analytics team· Held weekly one-on-one meetings with each of the six members of our team to help with a variety data projects and team member concerns· Led data engineering meetings, technical reviews, design reviews, and product demos with internal and external customers

· Led weekly client meetings to manage scoping and development of project deliverables· Designed and developed data engineering and business intelligence solutions in numerous customer environments· Created and presented demos of BI products to potential and existing customers· Co-developed company's first dynamic calendar table with parameterized fiscal and holiday columns

· Developed and maintained SQL Server Integration Services (SSIS) packages for ETL and data warehousing· Reworked data-warehouse data model, updating fact/dimension table structure· Created backend scripting and frontend design of SQL Server Reporting Services (SSRS) reports· Scripted MDX in SQL Server Analysis Services (SSAS) cube and incorporated results into store-procedures for efficient processing of large daily datasets· Consulted with various departments to ensure end-product delivered on business needs

· Led meetings with internal Business Intelligence team for SQL Server implementation, with focus on data modeling and business reporting needs· Developed Qlik dashboards for conversion from legacy IBM AS/400 to SQL Server data warehouse· Managed strategy to continue providing legacy reporting while developing and providing next generation reporting to end-users

· Responsible for analytic support of company’s customer loyalty program (Club O), affiliates, CSEs, natural search, Google Base (Shopping) and other marketing channels· Scripted Oracle SQL queries to gather data for business analytics purposes· Worked closely with Business Intelligence in creation of tables and views related to marketing data· Provided solutions to business questions by developing statistical models using SAS forecasting software· Led meetings with marketing managers to provide analytical and reporting solutions for marketing channels

· Led monthly financial meetings to inform management and executives of current financial activity and forecast future expenses and trends· Planned departmental budgets for Customer Care and Fraud Prevention departments – over $13M of annual expenses· Worked closely with IT and Business Intelligence to ensure data accuracy of financial reporting· Created monthly journal entries to account for various expenses of multiple departments to maintain compliance of accrual-based accounting principles· Produced monthly analytical reports pertaining to areas such as website sales, quarterly staffing, and departmental expenses