-compiled, maintained, and analyzed sales, service, and marketing data using Microsoft Excel (Vlookups, Pivot Tables, etc.), as well as GM database resources, generating weekly reports that streamlined communication and enhanced operations for dealership and field teams.-coordinated and scheduled meetings with dealers and field representatives for open office hours, facilitating informative sessions on the Service Lane Excellence program to enhance overall engagement and efficiency.-collaborated cross-functionally, ensuring timely delivery of customized resources to optimize operations for the field as well as the Customer Care and Aftersales department.

-developed a comprehensive company research database for the beginning steps in advancing the company’s Go-To Market strategy. Using Microsoft Excel, I investigated and profiled over 3200 prospective companies for potential bar stock customer acquisition-further enriched the company database by conducting extensive research focusing on regional bar stock clientele within Indiana, Ohio, Illinois, and Michigan. Extracted data encompassing material preferences, industry affiliations, and key contact information-executed in-depth market research across multiple sectors, including the electric bus, agriculture, and lawn & garden industries to effectively provide vital insights into unexplored markets and avenues for expansion, facilitating decision-making towards new market penetration

-orchestrated a social media follow and research campaign, coordinating activities to maximize brand awareness and engagement-garnered firsthand experience in business-to-business interactions through client meetings, gaining practical insights and a better understanding of effective strategies for building professional relationships-expanded proficiency in digital marketing through training programs like Google Ads and Udemy

-developed a strong local clientele by fostering frequent and friendly conversations, and promoting loyalty through the rewards program-operated delivery trucks to ensure prompt delivery of grills, consistently exceeding customer expectations and increasing overall customer satisfaction-provided valuable assistance to customers in locating goods, offering guidance and customer service to enhance their shopping experience

-provided valuable assistance to customers in locating goods, offering guidance and customer service to enhance their shopping experience-organized shelves and managed inventory to ensure optimal product availability, streamline operations, and maintain a visually appealing store environment-fulfilled the responsibilities of a cashier, displaying a high level of accuracy and professionalism in handling transactions and maintaining a secure checkout process

-successfully resolved conflicts in a patient and professional manner, employing a range of skills like empathy and problem-solving to achieve amicable resolutions-implemented safety guidelines and protocols for food preparation and assembly-facilitated communication among team members to consistently deliver the highest quality service to customers

-demonstrated communication skills while handling reservations and special requests from customers via telephone, ensuring seamless coordination and optimal customer satisfaction-exhibited poise under pressure through commitment to customer service in a fast-paced environment-collaborated with team members to maintain cleanliness and prepare tables, optimizing business operations and contributing to an efficient customer experience

-cooked food and served drinks to guests-displayed interpersonal skills and service-oriented attitude by interacting with guests in a friendly, yet professional manner-learned to work as a team and effectively communicate with the kitchen, bartenders, and management in order to provide quality service