Kevin Yang Email & Phone Number

Surrey, British Columbia, Canada

• Allocate office spaces for program staff
• Budget for site-specific expenses
• Conduct mock drills and work with HSST to create a safe working environment
• Manage and purchase office and janitorial supplies

Vancouver, British Columbia, Canada

• Monitor building maintenance, janitorial services, and conduct site inspections
• Program and maintain phone system and voicemail system
• Process and code purchase orders and invoices on Beanworks.
• Manage keys, fobs and access cards of various sites, and provide alarm training to staff
• Contact trades and building maintenance people, building managers, and/or other tenants of the buildings under the supervision of operations manager
• Set up tables, booths and other promotional materials at private and public events.

Remote

• Provide customer service and technical support for Fortnite in English and ChineseMandarin
• Monitor Fortnite support ticket queue and resolve an average of 520 inquiries per week
• Investigate family fraud cases and unauthorized purchases on players’ accounts
• Translate public help center articles and internal macros from English to ChineseMandarin

Surrey, British Columbia, Canada

• Provide quotation for customers
• Communicate with customers through phone and email
• Process outbound purchase orders for Printed Circuit Boards and Stencils
• Receive and process customer purchase orders and send out invoices
• Receive incoming parts from suppliers and customers

Surrey, British Columbia, Canada

• Process paperwork for cross border shipments
• Answer phone calls and assist clients
• Scan and index various documents
• Bill and correct bill of ladings
• Document loading reports

Applied Database Administration And Design, Associate Certificate

Bachelor Of Arts (B.A.), Interactive Arts And Technology