Manage content on Iowa.gov, consult with agency partners on usage of web management tools and communication software, manage website reporting tools

-Create and manage smart speaker and chatbot content along with weekly usage reporting for Iowa.gov-Coach agencies on how to effectively use newsletter, email, and form-building tools-Serve as state agency resource for social media archiving and website content accessibility

-Devised the standardized content outline and formatting for 18 different policy manuals being developed as part of the Workforce Innovation and Opportunity Act of 2016-Researched other states' policies to identify national best practices-Partnered with subject matter experts and legal counsel to ensure policies were in compliance with federal and state laws and regulations.

Procedure writer working on regulatory policies related to the Servicemember's Civil Relief Act.

Responsibilities are unchanged. The servicing of the product line I support was purchased by DXC. MetLife is now my sole client rather than my employer.

Manage assigned sections of internal website for the annuity call centers. Write policy and procedure documentation.

Answer incoming calls from Financial Service Representatives and/or clients to research and respond to their inquiries, questions, and/or concerns related to annuity products and provisions. Educate the field sales force on market requirements, processes, contract provisions, and annuity products.

I drive funding and growth through persuasive storytelling. I do so through services such as...Grant application developmentFunding proposal research and creation (e.g., investor presentations, loan applications)External communicationI specialize in communication that drives funding decisions for organizations in highly regulated industries.

- Developed brokerage and banking product marketing and communication strategy- Created and implemented product-launch and policy-change communication strategies for national sales force and clients. Increased clarity and consistency of sales and suitability.- Developed and maintained content for public website and financial advisor intranet site. Redesigned and simplified site navigation and content, aligning with corporate learning, sales, and service model.- Led audit of brokerage sales literature and forms. Discontinuation and print production recommendations contributed to elimination of 15 of 52 items and reassignment of 22 of 37 items to other departments for savings of $160,000.- Redesigned and maintained sales illustration tool output. Most recent redesign enabled advisor to secure client with 1.6 million shares of stock.

Co-launched call center intranet site, led content management team which wrote call center policy and procedure documentation.

Led and managed strategic message development and communication for client- relationship-management software implementation to 2,500 employees.