Kevin Sippy Email & Phone Number

Shakopee, MN, US

Plymouth, Minnesota, United States

Richfield Minnesota

• Partners with the Account Manager to gather the customer requirements and create an executable project plan for a successful deployment.
• Communicates to all impacted cross-functional teams the project plan, including individual’s responsibilities and expectations and holds partners accountable for outcomes.
• Proactively track and assess issues, plans/implements alternative solutions, and communicates to the broader project team for visibility and partnership opportunities.
• Continuously driving development and implementation of streamlined processes and operations to create efficiencies, including new programs/software and tools.
• Lead meetings with cross functional teams to ensure resources are leveraged appropriately so successful outcomes are achieved.
• Track and analyze project performance, expenditures, and labor hours. Accountable to make decisions on strategic plans to course correct when needed.

Richfield Minnesota

• Supporting a large team of Strategic and Market Account Managers by using critical thinking andproblem solving skills to work through day- to- day operational/system issues.
• Act as first point of contact for customers and Account Managers
• Assist in training/on-boarding new employees
• Process applications for tax exemptions and financing
• Partner with different teams to drive a successful quote to ship process.
• Microsoft CRM and Call stats consistently exceed Management set estimated time of completion whilebalancing a case load of over 50 cases resolved weekly.

Roseville Minnesota

• Greeted Customers upon entering store
• Through a series of questions, discovered what equipment the customer has currently and their newrequirements for their wireless service
• Helped them make an informed decision as to their new wireless phone, accessories andservice/device protection plans
• Activated wireless services and devices through carrier integrated software

Roseville Minnesota

• Consists of the Multi-Channel Sales Associate position with the added responsibilities of:
• Processing returns and exchanges
• Through suggestive selling helped the customer select products and/or services that would help themsolve an issue with their device
• Price adjustments
• In-depth Geek Squad return/exchange
• Processed new credit card applications

Roseville Minnesota

• Answered in-bound phone calls
• Directed customer to appropriate department
• Checked inventory for customers
• Placed on-line orders per customer request via phone
• Assisted customers in picking up their site-to-store orders
• Collected & balanced cash drawers from all departments at the end of the evening