Operations Manager for a Managed IT Services organization providing IT support for the SMB market. Responsibilities include business development, account management, financials, project management, and technical delivery. We support several unique industries from Medical, Oil and Gas, Logistics, and Maritime.

• Managed Xen Server environment utilizing EMC SAN• Managed and maintained a windows server environment with 3 physical servers and 12 virtual servers on VMware. • Managed network across 3 floors. • Supported 200 users in 4 offices connected via MPLS• Provide end user and server support requests.

Managed a call center as well as performed a technical role. Worked with a team maintaining clients environments as well as develop internal processes and procedures. • Responsible for maintaining our monitoring system and defining ways to improve efficiency. • Created team building exercises as well as conducted weekly meetings. • Maintained technical skills for infrastructure and end user support including the following: Server and Desktop support, Exchange 2003/2007, AV… Show more Managed a call center as well as performed a technical role. Worked with a team maintaining clients environments as well as develop internal processes and procedures. • Responsible for maintaining our monitoring system and defining ways to improve efficiency. • Created team building exercises as well as conducted weekly meetings. • Maintained technical skills for infrastructure and end user support including the following: Server and Desktop support, Exchange 2003/2007, AV Solutions, and other various LOB applications. Active Directory management including Group Policy design. Support Virtual Servers, including VMware, Terminal Server Applications, and Citrix. Show less

Managing multiple environments for several clients. Responsible for scheduling visits, documentation, project plans, and maintaining their environment. • Windows Server 2003, Small Business Server, and Server 2008 Support• Exchange 2003 and Exchange 2007 Support. • Installation and Support of Virtual Environments. • Installation and Management of Cisco and SonicWall Firewalls. • Create, Modify, and Execute Project plans and other environment documentation and… Show more Managing multiple environments for several clients. Responsible for scheduling visits, documentation, project plans, and maintaining their environment. • Windows Server 2003, Small Business Server, and Server 2008 Support• Exchange 2003 and Exchange 2007 Support. • Installation and Support of Virtual Environments. • Installation and Management of Cisco and SonicWall Firewalls. • Create, Modify, and Execute Project plans and other environment documentation and procedures.• Backup and Recovery • VOIP administration and maintenance. Show less

Managed the infrastructure for one of the larger home builders in Houston. In addition, work with several vendors for purchasing, maintenance agreements, and sales. Over SOX Auditing and reporting. • Network Administrator/Infrastructure Support.• Managed Servers, Desktops, Network, Backup Solutions• Managed Vendors and Contracts.

• Support 60 different environments and applications.• Maintain Backups, Review Reports, and Perform Restores using various client software.• Support wide range of handhelds. • Manage Network Connections, VPN, and Routers.• Create and Modify client documentation

• Supported and maintained several servers running multiple MS Operating Systems, including testing and installing security patches and updates.• MS Exchange support and maintenance, including wireless handheld devices (Blackberry Enterprise Server and Pocket PC).• Active Directory support and designed Group Policies. • Configured print server along with installing and maintaining printer and copiers.• Created and deployed images using Symantec Ghost.• Antivirus support and… Show more • Supported and maintained several servers running multiple MS Operating Systems, including testing and installing security patches and updates.• MS Exchange support and maintenance, including wireless handheld devices (Blackberry Enterprise Server and Pocket PC).• Active Directory support and designed Group Policies. • Configured print server along with installing and maintaining printer and copiers.• Created and deployed images using Symantec Ghost.• Antivirus support and monitoring. Server /Desktop.• Managed MS select agreements, as well as creating and administrating an HP contract.• Served as the primary support contact for executive level management. Show less