Kevin Kopp ☑️ Email & Phone Number

Draper, Ut

Provo, Ut

Salt Lake City, Ut

Provide front line support for IT services, systems and operations. In addition, my responsibilities include managing the daily routine operations and maintenance of IT software system applications, communicating with end users, and understanding and relaying issues related to end user applications.

Salt Lake City, Utah

Worked as a Financial Professional/Trading Associate. Traded securities on every major exchange in the country for customers.

American Fork, Utah

I have experience as both an International and Full Trader, where I traded equities and closed-end funds in over 38 foreign markets throughout the world. This also included a skill set of effectively trading mutual funds, equities, CDs, precious metals, options, and 529 college-savings plans (I am trained as a 529 specialist) for Fidelity’s retail customers. I have been one of the top lead producers of the SLC site during several of our past guidance campaigns. Consistently work an average of 10%-15% of overtime per week for the year-to-date (and for the last 6 ½ years).

American Fork,Utah

Currently, my primary role is in the Electronic Response department. We answer customer emails about topics that cover all aspects of service and trading. We also process one-on-one instant message interactions with customers which are similar to phone calls. In addition, I have experience as both an International and Full Trader, where I traded equities and closed-end funds in over 38 foreign markets throughout the world. This also included a skill set of effectively trading mutual funds, equities, CDs, precious metals, options, and 529 college-savings plans (I am trained as a 529 specialist) for Fidelity’s retail customers. I have been one of the top lead producers of the SLC site during several of our past guidance campaigns. Consistently work an average of 10%-15% of overtime per week for the year-to-date (and for the last 6 ½ years).

Salt Lake City, Utah

Responsible for developing new quality improvement tools to evaluate QI indicators. Supervised office staff and delegate duties accordingly. Served as project manager for several long term Quality Improvement Activities. Supported all requests for complex data reporting. Refined operational procedures and help improve overall efficiency of mental health insurance company. As Quality Improvement Specialist/Analyst: (1999-2001)- Increased overall phone performance/productivity 82% by implementing new workflows- New phone workflows resulted in an average monthly savings of $5,000 a month on company phone bills, which ultimately resulted in a net annual savings of $60,000 (these changes are specifically documented in an outlined proposal submitted to senior management which can be produced if necessary)As Customer Service Representative/Supervisor: (2002-2005)- Assist providers and customers with their concerns relating to healthcare eligibility, benefits, claims, and authorization of services- Served as the acting supervisor for the CSR’s on the After Hours Workplace Group

Master’S Degree, Mba, 3.90 Gpa On A 4.0 Scale

Front-End Web Development

Frontend Development: - HTML5 - CSS3 - jQuery - Javascript - AngularJS Server: - Node JS Backend Development: - MongoDb - Firebase.

Bachelor'S Degree, Psychology