Kevin Lowen Email & Phone Number

Greater St. Louis Area

Drive Dealership utilization with automotive mobile, data and analytics solutions to offer a comprehensive customer experience management and intelligent delivery platform. Responsible for on-site training and working with dealers to maximize their ROI, customer retention and Customer Service Impact.

Wright City, Mo

My wife had the opportunity to return to the job she loved and left when we had our daughter. It also gave us the chance to leave the never-ending winters of Minnesota and relocate to St. Louis, MO. I worked construction and did some over the road driving hauling horses for Mechlin Farms and Prime Trucking while I searched for my next position in the automotive or transportation industry.

Burnsville, Mn

Oversee average inventory of 150 used cars from appraisal process through retail or wholesale sale. Process paperwork to book cars into inventory for accounting and titling, send through on-site and vendor service for reconditioning, detail, photographs, and window stickers.- Achieved highest look-to-book ratio in dealership, averaging 60% on trade appraisals along with overall adjusted cost-to- market percentage of 88%.- Ensured 100% accuracy during bank audits through organized and detailed records of vehicle locations.- Increased gross revenue for department by increasing number of vehicle turns per year and reducing reconditioning time and cost.- Increased sales of used cars through tighter inventory control and retail to wholesale mix.- Managed 11 detail and lot porter personnel, ensuring highest quality lot inventory merchandising to attract maximum sales.Promoted from INTERNET SALES MANAGER 2001 - 2010Communicated with Internet customer inquiries to provide friendly, professional, and responsive customer service. Guided customers through sales process, determined vehicle needs, and demonstrated vehicle features on lot, during test drives and at point of delivery. Appraised customer’s trade in and coordinated with business office team to secure financing.- Achieved average of 22 sales per month and #1 dealership salesperson 11/12 months every year through effective communication, service, and customer follow up.- Met Chrysler Gold Certified sales professional level annually through continuous training.- Assisted New and Used Car managers with both online and traditional advertising, ensuring productive and well communicated sales events.

Bloomington, Mn

Evaluated needed vehicle repairs and provided estimates to customers and insurance providers.• Worked with insurance companies, coordinating service, including file transfers of claims.• Followed repair process to completion, ensuring timely and excellent service.

Minneapolis, Mn

• Responsible for all levels of the rental operation including rental operations staff of up to 45 people including 5 managers, 12 maintenance personnel, and a peak fleet of up to 3500 cars.• Achieved annual revenue increases of up to 8% to $24M.• Recognized for top performance in region for highest incremental sales, best sales increase, and customer service measurements.

Honolulu, Hi

• Supervised all maintenance issues on Hawaiian Islands.• Estimated and vended all body damage on Oahu, Maui, Kauai and the Big Island.• Completed environmental audits of all rental locations and implemented corrections to problem areas.• Implemented parts program with mainland dealers to attain a 35% cost reduction.• Approved and added 7 additional vendor body shops.

Pittsburgh, Pa And Minneapolis, Mn

• Managed 3000 car fleet, 6 technicians, and turn back process.• Estimated and vended all body damage.• Scheduled preventative maintenance, campaigns and disbursement of fleet.• Submitted warranty repairs for reimbursement.• Responsible for vehicle downtime and revenue per car generated.• Managed automotive technicians, shuttle buses, and drivers.• Responsible for maintenance and repairs to facility building.• Coordinated ongoing quality control training including safety programs, “Hazard Communication” and “Safety in the Workplace”.

Minneapolis, Mn And Various Cities Around The Country

• Performed Matrix Training Program in all facets of car rental industry in various cities.• Managed rental agents, service agents and mechanics.• Responsible for daily status reports of vehicles, fuel inventory, and hourly monitor of rentals. Interviewed and hired prospective employees.• Assessed equipment and ordered replacements.

Pittsburgh, Pa

• Serviced and maintained records of fleet, repairs, and preventative maintenance.• Diagnosed and repaired cars.