Kevin Lowen Email & Phone Number

Greater St. Louis Area

Drive Dealership utilization with automotive mobile, data and analytics solutions to offer a comprehensive customer experience management and intelligent delivery platform. Responsible for on-site training and working with dealers to maximize their ROI, customer retention and Customer Service Impact.

Wright City, MO

My wife had the opportunity to return to the job she loved and left when we had our daughter. It also gave us the chance to leave the never-ending winters of Minnesota and relocate to St. Louis, MO. I worked construction and did some over the road driving hauling horses for Mechlin Farms and Prime Trucking while I searched for my next position in the.

Burnsville, MN

Oversee average inventory of 150 used cars from appraisal process through retail or wholesale sale. Process paperwork to book cars into inventory for accounting and titling, send through on-site and vendor service for reconditioning, detail, photographs, and window stickers.- Achieved highest look-to-book ratio in dealership, averaging 60% on trade.

Bloomington, MN

• Evaluated needed vehicle repairs and provided estimates to customers and insurance providers.
• Worked with insurance companies, coordinating service, including file transfers of claims.
• Followed repair process to completion, ensuring timely and excellent service.

Minneapolis, MN

• Responsible for all levels of the rental operation including rental operations staff of up to 45 people including 5 managers, 12 maintenance personnel, and a peak fleet of up to 3500 cars.
• Achieved annual revenue increases of up to 8% to $24M.
• Recognized for top performance in region for highest incremental sales, best sales increase, and customer service measurements.

Honolulu, HI

• Supervised all maintenance issues on Hawaiian Islands.
• Estimated and vended all body damage on Oahu, Maui, Kauai and the Big Island.
• Completed environmental audits of all rental locations and implemented corrections to problem areas.
• Implemented parts program with mainland dealers to attain a 35% cost reduction.
• Approved and added 7 additional vendor body shops.

Pittsburgh, PA And Minneapolis, MN

• Managed 3000 car fleet, 6 technicians, and turn back process.
• Estimated and vended all body damage.
• Scheduled preventative maintenance, campaigns and disbursement of fleet.
• Submitted warranty repairs for reimbursement.
• Responsible for vehicle downtime and revenue per car generated.
• Managed automotive technicians, shuttle buses, and drivers.

Minneapolis, MN And Various Cities Around The Country

• Performed Matrix Training Program in all facets of car rental industry in various cities.
• Managed rental agents, service agents and mechanics.
• Responsible for daily status reports of vehicles, fuel inventory, and hourly monitor of rentals. Interviewed and hired prospective employees.
• Assessed equipment and ordered replacements.

Pittsburgh, PA

• Serviced and maintained records of fleet, repairs, and preventative maintenance.
• Diagnosed and repaired cars.