Kevin S. Smith Email & Phone Number

San Francisco, Ca, Us

Santa Clara, California, Us

Developed the information technology vision, and strategy in alignment with driving an increase in business productivity through digital transformation and increasing revenue through the facilitation and influence of renewal, expansion and net new logo growth. Managed five direct reports, 140 full-time employees (FTE), with a total budget accountability of $85M.Key

Mountain View, California, Us

Charged with the development of an information technology vision, strategy, and roadmap rooted in a value driven focus in alignment with desired business outcomes. Partnered with C-suite and other critical stakeholders to prioritize investments and initiatives. Owned and drove compliance activities to ready the company for IPO, including implementing SOX IT general controls. Managed four direct reports, 60 full-time equivalents (FTEs), and up to 20 contractors.Select Achievements► Realigned IT vision, defining clear-cut strategies with business outcomes, resulting in an increased value of the IT investment.► Successfully executed a 100% separation of the advanced technology group from Uber into Aurora, improving Aurora's data handling policies and procedures.► Migrated 75% of the Uber ATG portfolio into Amazon Web Services (AWS), significantly reducing the physical data center footprint.► Mitigated material risk to SOX compliance within 90 days of IPO by working closely with internal and external audit teams.

South San Francisco, California, Us

Guided the scaling of corporate technology to meet the growing demands of all stakeholders through the joining of four internal technology organizations. Developed and executed strategic roadmaps to align technology with the business outcome. Oversaw compliance activities in preparation for IPO. Managed eight direct reports, 80 FTEs, and 30+ contractors.Select Achievements► Streamlined the sales leads process and increased sales employee productivity by creating a single glass pane to view and improve leads routing. Achieved return on investment (ROI) within 90 days.► Implemented UTM full-funnel, data-driven analytics to track marketing campaign influence on revenue and campaign ROI.► Drove self-service insights and analytics strategy by adopting a centralized data warehouse and implementing insights tools such as Tableau.► Implemented a plan that significantly reduced the risk of security threats by adopting end-user app-level execution controls.

San Francisco, California, Us

Charged with building an internal technology practice from the ground up. Developed a vision, strategy, and technical roadmap rooted in driving value through the focus of outcomes aligned with business needs. Responsible for building strong relationships with cross-functional business groups across the enterprise. Advised and proposed investments in emerging technologies and digital trends. Led and evolved the global IT team. Managed five direct reports, 50 FTEs, and 40+ contractors.Select Achievements► Created a multi-faceted opportunity to deploy Workday on AWS infrastructure, dramatically improving Twitch HR's effectiveness, while creating a new revenue stream for AWS.► Significantly increased the customer service team's effectiveness by migrating Twitch’s customer portal to Salesforce Service Cloud, Knowledge Management, and Communities.► Developed an approach to join Twitch’s three personas (viewer, creator, and developer) by creating a new definition of "customer" within the Twitch platform, elevating it from singular accounts. ► Built a strategy to transform the approach to creator payments and revenue recognition by implementing Apttus Contract Lifecycle Management, SAP S4, and SAP BRIM, focusing on automating regular activities, and freeing up available resources for other activities in finance.

Chartered with building, scaling, delivering, and maintaining all internal infrastructure lifecycle management structures and IT processes. Created and executed IT plans that aligned with Facebook's investments in infrastructure. Liaised with global office support teams to ensure unified service delivery, compliance, and protection of intellectual and information assets. Managed six direct reports, 80 FTEs, and 50+ contractors.Select Achievements► Devised a software-defined framework that significantly scaled the efficiency of network organization. ► Detected and reduced hundreds of service anomalies by developing a crowd-sourced observability framework that collected user-based performance metrics. ► Adopted infrastructure-as-code, transitioning all client end-stations and back-end corporate servers to chef cookbooks, increasing the speed and efficiency of replacement equipment and providing a consistent, known configuration state across the fleet. ► Led a cross-functional initiative, It Just Works, to eliminate service level agreements (SLAs), reduce time-to-resolution of customer incidents, and increase service availability.

Cupertino, California, Us

Responsible for implementing a strategic plan across three functional areas to improve operational effectiveness and delivery of data center networking services to business customers. Leveraged BRM techniques to level-up relationships with critical business groups, including iTunes and iCloud, to gain a detailed understanding of customer needs. Planned for future client-support capabilities. Managed four direct reports and 55 FTEs.Select Achievements► Decreased time-to-resolution by 30% for unexpected network outages.► Developed, socialized, and adopted a key group approach focused on an operational improvement called Clean and Pristine/Go Green that decreased implementation lead times and improved stability of the environment.► Reduced lead time by 60% in movie files (MOV), resulting in improved customer engagement.

San Jose, Ca, Us

Oversaw two large teams governing major internal technology incidents, determining root causes, and implementing corrective actions across IT globally to reduce outage time and shift from reactive to preventative measures. Managed 12 direct reports and 130 FTEs across US and India.Select Achievements► Reduced overall outage hours from 20k+ to 1k during five-year tenure.► Created a portal that allowed all IT functional groups to obtain real-time reporting of incidents, outage times, and root-cause analysis.

San Jose, Ca, Us

San Jose, California, Us

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