Kevin Smith

Kevin Smith Email and Phone Number

Senior Partner and CEO at Ridgehead Software LLC @ Ridgehead Software
lakewood, colorado, united states
Kevin Smith's Location
Denver, Colorado, United States, United States
Kevin Smith's Contact Details
About Kevin Smith

I have been a technologist most of my adult life while specializing in the customer care industry. My work experience includes: - Project management or call center improvement, outsourcing, IT infrastructure and application development / integration engagements. - Call center outsourcing implementation, transition and management to 3rd party vendors, near-shore and off-shore vendors (including to location such as Canada, Latin America, EMEA, South Africa, Philippines, China and India) - Business development and sales as it relates to call center services, outsourcing, IT development and integration projects, consulting services and others. - Application development of IT projects involving technologies such as SQL Server, Microsoft .NET, Visual Basic, HTML, JavaScript, etc. Applications that I have worked on include; knowledge management solutions, helpdesk / call tracking / CRM systems, self-help / enablement portals, customer portals, chat / email tracking systems, data warehouse / reporting systems and more.

Kevin Smith's Current Company Details
Ridgehead Software

Ridgehead Software

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Senior Partner and CEO at Ridgehead Software LLC
lakewood, colorado, united states
Website:
ridgehead.com
Employees:
11
Kevin Smith Work Experience Details
  • Ridgehead Software
    Senior Partner
    Ridgehead Software Jan 2008 - Present
    Ridgehead Software's K-Fuzion technology enables support organizations to streamline processes, open new channels, and collapse calls and resolution time through the implementation of a well-rounded turn-key knowledge management process.Streamline processes by connecting your incident management, chat, Knowledge Management, telephony and self-service solutions into one cohesive solution.Ridgehead's K-Fuzion technology contains robust Knowledge Management and Self-Service modules which easily integrate with legacy incident, telephony and chat systems. Our team is available to integrate your systems today, with deep experience and the skills necessary to fill in the 'white space' between your different support solutions.New channel creation with existing systems. Ridgehead is available on a project basis to integrate your enterprise CRM, chat and/or email with existing support tools. Now end users, channel partners and clients are able to access agents and knowledge without having to pick up the phone.Customer Care centers may deflect calls and reduce handle times, including costs, by leveraging the automation of certain tasks. - Provide content to end users regardless of the medium they choose to consume it in; self-service web site, email, portal gadget, chat tool, IVR, etc. - Have end users contribute or augment solution while consumingnavigating content. - Have tickets automatically created and automatically entitle the user while speed linking the user through the ticket create process. - Enable agents handle client interactions in multiple languages using machine translation functionality.Ridgehead Software's K-Fuzion technology is available to create custom solution's to fulfill your business needs. Our ongoing engagements and experience with some of the largest, most complex organizations in the world, give us the credibility, creativity, and scar tissue to make your ideal tool arrangement a success.
    View
  • Inactu Group Llc
    Senior Consultant Professional Services
    Inactu Group Llc May 2004 - Present
    Greater Denver Area
    I am the owner of Inactu Group and a senior partner at Ridgehead Software. With Inactu I get to work with a seasoned group of professionals to provide valuable call center consulting and outsourcing services to our clients. Ridghead Software serves as the delivery arm for customer care engagements where software design, development, integration, customization, project management or support are required to fulfill a turnkey customer care portal, knowledge management, CRM or other engagement.The combination of these services allows us to provide complete customer care projects from start-to-finish.
  • Sykes
    Senior Business Development Director
    Sykes Jan 2002 - Apr 2004
    View
  • Sykes
    Senior Director Of Product Development
    Sykes Jan 1999 - Dec 2002
    View
  • Ixchange
    Vp Marketing
    Ixchange 1994 - 1997

Kevin Smith Skills

Software Development Microsoft Sql Server Crm .net Javascript Saas Html Asp.net Html 5 Solution Architecture Data Warehousing Asp.net Mvc Mobile Applications Cms Java Mysql Web Design Realbasic Asp Asp.net Ajax Jboss Esb Cocoa Css3 Telerik Soap Oracle Sql

Frequently Asked Questions about Kevin Smith

What company does Kevin Smith work for?

Kevin Smith works for Ridgehead Software

What is Kevin Smith's role at the current company?

Kevin Smith's current role is Senior Partner and CEO at Ridgehead Software LLC.

What is Kevin Smith's email address?

Kevin Smith's email address is ke****@****tel.net

What is Kevin Smith's direct phone number?

Kevin Smith's direct phone number is +130383*****

What are some of Kevin Smith's interests?

Kevin Smith has interest in Application Development, Electronics, Traveling, Investing, Home Improvement, Integration Projects, Reading, Call Center Outsourcing, Sports, Improvement.

What skills is Kevin Smith known for?

Kevin Smith has skills like Software Development, Microsoft Sql Server, Crm, .net, Javascript, Saas, Html, Asp.net, Html 5, Solution Architecture, Data Warehousing, Asp.net Mvc.

Who are Kevin Smith's colleagues?

Kevin Smith's colleagues are Aavash Dahal, Ashish Tyagi, Sumit Kumar, Nazia Mirza, Piyush Bhatt, Ajeet Mohan Bhatt, Ratan Servegar.

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