Senior Partner
CurrentRidgehead Software's K-Fuzion technology enables support organizations to streamline processes, open new channels, and collapse calls and resolution time through the implementation of a well-rounded turn-key knowledge management process.Streamline processes by connecting your incident management, chat, Knowledge Management, telephony and self-service solutions into one cohesive solution.Ridgehead's K-Fuzion technology contains robust Knowledge Management and Self-Service modules which easily integrate with legacy incident, telephony and chat systems. Our team is available to integrate your systems today, with deep experience and the skills necessary to fill in the 'white space' between your different support solutions.New channel creation with existing systems. Ridgehead is available on a project basis to integrate your enterprise CRM, chat and/or email with existing support tools. Now end users, channel partners and clients are able to access agents and knowledge without having to pick up the phone.Customer Care centers may deflect calls and reduce handle times, including costs, by leveraging the automation of certain tasks. - Provide content to end users regardless of the medium they choose to consume it in; self-service web site, email, portal gadget, chat tool, IVR, etc. - Have end users contribute or augment solution while consumingnavigating content. - Have tickets automatically created and automatically entitle the user while speed linking the user through the ticket create process. - Enable agents handle client interactions in multiple languages using machine translation functionality.Ridgehead Software's K-Fuzion technology is available to create custom solution's to fulfill your business needs. Our ongoing engagements and experience with some of the largest, most complex organizations in the world, give us the credibility, creativity, and scar tissue to make your ideal tool arrangement a success.
