- Managed stores in Southpark Meadows and Cedar Park (one of the first ‘new concept’ stores in the country)- Rebuilt an understaffed, underperforming Southpark store that was struggling in all areas prior to arrival- Quickly built a talented, customer-focused team and established a very strong culture- Increased sales 20% and outperformed several peers – improved from 15th to 9th in the company (19 stores) - Selected to open a brand new, high-profile store in Cedar Park after outstanding results in Southpark- Worked closely with senior executives on every facet of the setup and grand opening- Exceeded all expectations in this new location – surpassed the opening sales projection by 5%- Drove the average ticket in Cedar Park to $2200 – outperformed the company average of $1900 by 16%- Maintained an average warranty attachment rate of 94-95% in each store – a key profit driver- Guided staff through the pandemic – introduced new safety protocols and maintained a high level of morale

- Supported the setup and grand opening of the largest store in North America as part of the leadership group- Partnered with other managers to hire, on-board, and train 1600 associates over the first 6 months- Hand-picked to oversee every aspect of a 26,000 square foot, high-volume furniture clearance department- Drove sales in the clearance department from an initial $26M to a high of $32M (+23%)- Exceeded the sales plan each year – surpassed every monthly sales goal by more than 10% over the final year- Achieved and maintained a consistent 85%+ customer satisfaction score every year- Recognized as the only clearance department in the company to generate a profit in 2016 and 2017- Launched a new tablet sales tool for associates – ranked 1st in the company for associate usage- Rated as “exceeds expectations” on 12 out of 16 quarterly performance reviews (“meets expectations” on 4)

- Exceeded all sales expectations – honored with membership in the “President’s Club” for outstanding results- Ranked in the top 5 in the franchise group and top 50 out of all La-Z-Boy sales consultants nationwide

- Took over a store that was struggling with declining sales, weak standards, poor inventory controls, and more- Retrained the team, fixed broken processes, remodeled the store, and established higher standards- Improved all areas of the business – increased monthly sales by an average of 35% over LY- Created several new operational tools to track, analyze, and report on sales, margins, inventory, and more- Leveraged a content management system to update the website and improve online marketing

- Brought to this home furnishings retailer as a key part of the leadership team in their highest-volume location- Joined a store that was struggling in all aspects of inventory management and office/tech operations- Created new processes, systems, and tools that improved sales, order timing, deliveries, pickups, and more- Led a company-wide server and POS upgrade – trained other leaders on the best use of POS tools- Designed a comprehensive aisle/bay/level system with full technical drawings - Introduced bar coding and scanning systems for all incoming and outgoing inventory in the company

- Joined a high-volume location with a history of exceptional performance and drove it to even greater heights- Increased the store’s annual sales volume from $22M to $28M (+27%)- Surpassed the sales plan by an average of 6% per year while consistently improving key performance metrics- Raised the average ticket to $1600 and the warranty attachment rate to a consistent 90%+

- Joined Haynes Furniture as the sales manager of an 80,000 square foot store in Houston ($40M in total sales)- Consistently ranked 1st in the company (7 stores) for store sales performance in Houston- Increased mattress sales 20% by changing the product assortment and negotiating better prices on closeouts- Created a comprehensive worksheet to identify profitable categories and slow-moving merchandise- Uncovered numerous RTVs (return-to-vendor) buried in the warehouse – added $30,000 to the bottom line- Opened a new 100,000 square foot flagship store in Dallas in 2007 as the operations manager- Directed all freight processing, the product flow, showroom merchandising, and overall visual presentation- Built, trained, and led a team of 36 in Dallas, including 4 department heads and 1 designer- Processed 30 full trucks of inventory in just 3 days – ran 3 teams 24 hours a day and opened the store on time- Worked very closely with the buying team to optimize the merchandise mix (35,000 line-items)- Provided key contributions that drove sales in Dallas to $9.5M in just the first 8 weeks

- Designed, opened, and managed a brand new, full-line furniture store in an old Sam’s Club building- Oversaw every aspect of the project including staffing, buying, inventory, tech/software, processes, and more- Built a team of 25 including 12 sales associates, 10 warehouse/delivery associates, and 3 office staff- Delivered $5M in annual sales the first year – surpassed the 2005 sales budget by 12%