Information technology senior level leader with a demonstrated ability of driving results and delivering solutions. Proven skills in the areas of developing people and project teams, and implementing and leading technology programs. Excellent communication, customer service, and problem-solving skills. Excel in planning, implementing, and leveraging emerging technologies to achieve innovative, cost-effective solutions. Core competencies include:Portfolio/Program/Project ManagementITIL CertifiedCertified Service Desk ManagerCertified Network EngineerTeam Management & BuildingStrategic Planning & LeadershipContinuous Process ImprovementCustomer ServiceRisk/Cost Reduction & Avoidance Systems Migration/IntegrationI''m a highly engaged employee willing to adapt to company objectives and a leader that produces results.Proven FacilitatorGlobal project management for small, medium and large projectsExpert in Change, Incident and Vendor management Implementation of best practices, governance, metrics, SLA and KPIsExtensive stakeholder experienceI'm an experienced Service Delivery Manager (Level 1 Service Desk, Level 2 - Desktop Support and Level 3 - Server Infrastructure) and can produce results in optimized shared services driving enterprise value by resolving complex global issues, affecting business, organization and/or technology performanceI am currently the President of HDI IT Service and Support New York City Local Chapter - organizing forums and industry leaders on relevant and current industry trendsI'm a member of the Project Management Institute and insist on best PMBOK practices in project management.