Kevin St Pierre Email & Phone Number

Vernon, British Columbia, Canada

Kelowna British Columbia, Canada

Respond to tier 2 software support calls from clientsAssist clients over the phone and via remote support toolsPerform detailed problem definition, critical analysis & research on problemsTest software with respect to feature request, defect analysis and improvement of existing modulesQA packaging of releases and patchesMaintain IT network and infrastructure including server maintenance, back-ups, AD, Email, Hosting environment, server monitoring tools. Provide technical support for staff

Bhp Billiton - Kelowna

Network and IT Manager - Platinum Personnel – Kelowna (contracted to BHP Billiton )Managed and supported the entire Kelowna office IT infrastructure, which included all network and computer management tasks for the officePrimary network equipment included, multiple IBM servers and Cisco equipmentNetwork tasks included; network security, network support, software licensing and contracts, backup and recovery of all data, server administrationManaged the Desktop and laptop systems for the officeMaintained the software images and software libraryDealt with and managed all hardware and software orders and issues;

Edmonton, Canada Area

Assisted in the ongoing support, package builds, facilitation, product research and selection, end user support, and distribution of over 800 separate applications used by various ATCO group companiesUtilized various tools to recompile software applications for the corporate environment, including Wise Package studio 5 and IBM Tivoli

Network Security Specialist, Microsoft, Cisco, Linux

Network Security Specialist, Microsoft Server Management