Kevin Strohmaier Email & Phone Number

Manage Tier 1 and 2 teams for various Products while coordinating with Product, Development, Services, and CloudOps to best enable our Global Support Org for Integrated Solutions.

Lead Technical Support Engineer for the Unified Classroom Product. Represented Support in Launch meetings and Bug Review meetings. Created Technical Documentation for the Support Team. Trained incoming Engineers. Lead efforts to correct Customer Escalations through high touch communication with Customers and lose coordination with Product and Development.

Folsom, Ca

Guiding customers as they use the PowerSchool web applications to run their schools more efficiently and effectively.

Dublin, Ca

- Store Merchandising, Run Reverse Logistics and Buyback Process, PC Setup and Repair (Win XP, Win Vista, Win 7,Win 8), Meeting Sales Goals, Managing Logistics Team Responsibilities, Inventory Management, Customer Support and Resolving Customer Issues, Team Building and Training of Associates.

Lead the compliance team consisting of the Microsoft, Nintendo, and Sony test groups. o Work with core test teams to ensure proper compliance coverage for all titles in test at 2K. o Advise the core test teams and development groups on compliance matters. o Supervise a team of 18 during everyday testing. o Help determine bug severity and must-fix compliance issues prior to submission.Track multiple forms of game content through the submission process for all SKUs. o Review submission documentation and materials before submission. o Send the final documentation and build files to 1st party for submission. o Handle requests and questions from 1st party groups while a title is in submission.

• Helped supervise the Microsoft compliance test group.• Managed compliance issues in the database for all Microsoft titles in test at 2K to ensure all issues were up to date and questions in the database were answered promptly and clearly.• Trained new compliance testers to use the Test Tools and learn the Microsoft TCR’s.• Advised test leads and managers on Microsoft compliance issues for projects in test and leading up to submission.

• Ensured that the titles in test adhered to 1st party technical requirements.• Answered compliance related questions from the core test teams.• Assisted in the submission process for large submissions.

• Maintained a high bug count while keeping others motivated and on task.• Assisted with non-testing related tasks such as helping setup test equipment for the team or helping maintain checklists during different points in the project.

• Identified and documented issues in a clear and concise manner into a database for developers.• Provided accurate and detailed feedback in the database about previously written issues to verify whether the issue was fixed.

Lead the desktop support Helpdesk by providing quick resolutions with creative solutions in addition to managing IT inventory and New Customer rollout.

• Tested functionality of software on multiple operating systems and web browsers.• Identified, logged and tracked bugs.• Programmed bug fixes directly with the developers.• Completed test sweeps in faster than usual time frames to ensure products met their deadlines.

General Education

General Education