Kevin Martin Email & Phone Number

"Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts. Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime." Mark Twain, The Innocents Abroad (1869), Vol. II, Conclusion.Hotel General Manager experienced in training, operations, revenue management and sales. Enjoy dealing directly with the public in a resort/leisure setting and developing a rapport with business travelers so they feel at home when staying in our hotels.In addition to operating the day by day operations, I am the Best Western Sales Champion and Revenue Manager for the BEST WESTERN PLUS Cold Spring in Plymouth, MA. Currently President of the Board of Destination Plymouth and a member of Best Western's New England Co-op Marketing Committee. Previously on the Board of Directors of the New England Inns and Resorts Association.Specialties: Training, customer service, sales and revenue management.

Oversee hotel in absense of the General Manager; responsible for the management and operation of the Front Office ensuring maximum room profitability, revenue management and overall quality customer service. Adhere to brand standards, develop a Procedure Staff Manual, train reservation staff and work closely with the Director of Housekeeping. Handle in house group sales to increase occupancy.

Sunapee Resort Properties manages Best Western Sunapee Lake Lodge, Mountain Edge Resort & Spa at Sunapee, Digby's Steakhouse and Saloon, and the Rosewood General Store.

Resort & Spa at Sunapee, The Edgemont House and Murphy's Grille; Managed day to day operations of Best Western Sunapee Lake Lodge. Duties included: GroupSales -Motor Coach, Weddings, Corporate Sales, Function Sales; Marketing, oversaw FrontDesk, Housekeeping and Maintenance Departments; named “Best of the Best” of Best WesternInternational on three occasions.Managed all aspects of The Edgemont House - a function hall. Developed sales kit andmarketing program; worked with clients on details of functions; coordinated events withboth in-house and out side caterers; and saw events through to completion. This facilitywas sold

Saloon (formally Murphy'sGrille) to maintain food, labor and liquor costs. Trained staff on service and costcontrol. Marketed restaurant to local business and leisure customers.Opened Mountain Edge Resort & Spa at Sunapee on Christmas Day, 2004. Pre-openingresponsibilities included staffing and training housekeeping, front desk and maintenancestaffs; ordering room and desk supplies; setting up systems; have served as GeneralManager of this Gold Crown Resort since opening. Have worked closely with the staff ofRCI to service members/owners. Manage day to day functions of all aspects of the hotelexcluding the timeshare sales and spa operations. A recipient of RCI's Gold Crown Resortrecognition.

Phoenix, Arizona, Us

d Duties included: overseeing daily operations of Front Desk, Housekeeping, andMaintenance Departments; group sales (weddings and corporate groups), developed anemployee manual.

42 room country inn located at the base of Black Mountain in Jackson, NH

Innkeeperd Duties included but not limited to: re-opening Inn and Restaurant after ownershipchange and nine month closure; developing and maintaining an employee manual; overseeinginn and restaurant on daily basis; marketing (writing newsletter, developing packageplans, ad placement, etc.); group sales (off-premise and in-house); and light bookkeeping.

d Duties included: daily operation of dining room and lounge; group function sales;hiring and training of staff; front desk supervision in the evenings.

Director of Food and Beveraged Duties included: overseeing kitchen, dining, lounge and banquet staffs and operations;marketing food and beverage outlets; purchasing food and beverage products and supplies.

d Duties included managing restaurant and inn during ownership change.

Hired as Maitre d', promoted to Assistant Manager, then Manager, Inn Operationsd Duties included: day to day operations of the Inn; group sales; hiring and supervisingpersonnel; inventory and cost control

Education

Hs, College Prep