Intralox, a division of Laitram, L.L.C., is the leading conveyance solutions provider helping move the world’s most critical products. Their innovative solutions serve more than 100+ countries and 60,000 customers supported by 3,000 employees and 2,100 patents.

Led enterprise talent management strategies for global remote staff of 320+ including directors, managers, and individual contributors (exempt, non-exempt, 1099) for $32B SaaS organization located in US, Canada, UK, France, and Spain.• Developed organizational development strategies for large-scale initiatives such as workforce planning, recruitment of FTE and leadership, onboarding, goal setting, internal mobility, recurring training, learning strategy and employee development, performance and quality assurance, annual performance reviews, technology changes, business analytics and metrics, and various HR policies.• Defined career journey at pivotal employee milestones including hiring, onboarding, training, and learning paths supporting individual contributors; fully built out career path and curricula for eight roles within department.• Created leadership development and coaching program which yielded 10's of promotions of individual contributors to leadership positions and managers into senior leadership. Leveraged succession planning and talent assessment strategies such as the 9-box grid.• Used talent data analytics and Power BI to visualize and manage team performance and quality.• Managed a $13M annual budget while successfully negotiating multi-million-dollar vendor contracts and implementations.• Collaborated with development to build workflow software that increased efficiency and improved processes by 120%. • Addressed a deficiency in morale and employee satisfaction and productivity through the structuring of a series of improvement strategies. Resulting assessed employee engagement grew from 56% to 88%.• Managed international fleet program of more than 400 vehicles (passenger cars, electric vehicles).• Created and scaled contractor network and training for more than 1000 qualified contractors, 75 QA team members, and 15 recruiters in 4 months to support nationwide project. Included onboarding and training.

Built, scaled, and led North American account management and leadership team to focus on customer product education and retention of CoStar’s 100,000+ real estate practitioners. • Prepared and executed organizational development plans for regional workforce planning, talent acquisition, training, metrics establishment, engagement, career development, bonus plans, and reporting to executive leadership including CEO on KPIs.• Used employee data analytics and Power BI to visualize and manage talent development programs as well as performance and quality of account manager production.• Benchmarked customer usage data trends to improve understanding of needs and to drive required changes in staffing as well as product functionality with development team.• Generated meaningful partnerships with internal and external stakeholders; results strengthened the brand image with customers while offering value-added services. • Facilitated the creation of training curricula utilized in client consultation using the ADDIE model of instructional design.

Pioneered the development and management of the organization’s virtual customer learning and develoopment program. Established scalable support program goals and program effectiveness for customer activation, adoption, retention, and satisfaction. Prioritized ideas for product roadmaps while collaborating with stakeholders in solution design.• Developed scalable support network in CoStar “Knowledge Center” with hundreds of instructional eLearning videos for self-service viewing• Facilitated thousands of virtual client workshops and e-learning with annual viewership of 40,000+.• Created the virtual customer product education program while driving ROI for customers in a variety of verticals and industries.• Participated in dozens of focus groups throughout the United States; authored and analyzed multi-point surveys and gathered pertinent information on customer behavior and needs.

Led a team of learning and development professionals to facilitate the career progression of thousands of staff members. Responsible for the design, implementation, delivery, and administration of initial and ongoing employee education. Conducted needs assessments to develop new programs and improve existing processes. Ensured adherence and compliance with company policies, procedures, and guidelines as well as actions that supported teamwork and development. • Designed, delivered, and maintained training courses from five mins to multiple weeks in duration leveraging the ADDIE instructional design model and similar concepts.• Authored eLearning and instructor-led training (ILT) courses that featured video and assessments on subjects including time management, performance review processes, communication skills, and product-specific instruction. • Partnered with internal leadership groups, subject matter experts (SME), vendors and external stakeholders including FranklinCovey, Baker Communications, DiSC, Phone Pro, and more; results organized training and secured guest speakers and other key presentations to 1,300+ employees in the U.S. and U.K.• Partnered to implement new Learning Management System (LMS).• Conducted surveys, interviews, and focus groups along with performance feedback collection from leadership to analyze course effectiveness short term and long term.

Led team of 12 and trained nationwide field staff of 80 to recalibrate on role changes and new fundamentals. Recipient of the CoStar MVP Field Researcher Award in 2002 for outstanding research accomplishments; subsequently received multiple performance-based promotions.