Kevin Tripp Email & Phone Number

San Diego, CA, US

New York, NY, US

New York, NY, US

• Manage the web services roadmap which includes the learning management system(LMS), messaging system, single sign on, data integrations, offender service portal/student information system, education pathways and.
• Lead a technical team that comprised of internal and external people to deliver projects on time and in scope and budget
• Perform user research and requirements gathering from end users to ensure market fit and viability
• Created and pushed the first data practices allowing staff to make business decisions, and client reports to drive sales, engagement, and security
• Translate business requirements into technical specifications for multiple major projects, taking them from start to finish, on time and within budget

New York, NY, US

• Created and validated requirement documentation for new features
• Managed the premiere LMS(Learning Management System) for prisons
• Created custom HTML, Javascript, and Drupal Modules for the LMS
• Tested custom Android ROMS for security so they can be used in prison systems.
• Performed UI, security, functional, and cross devices/browser testing of APDS's propriety messaging system and partner systems.

New York, NY, US

• Assisted teacher in grading student HTML/CSS/Javascript work
• Conducted weekly office hours to work 1:1 with students on HTML/CSS/Javascript projects

• HTML,CSS, Javascript, and jQuery developer for Sharepoint portals
• Created a CSS style guide for the rebranding of Lootoks services and marketing site

New York, NY, US

• Roles: Product Manager, Quality Assurance (QA) Automation Lead and Manager, Technical Project Manager
• Owned and product/project managed the roadmap for iMentor Interactive in which I delivered 250 bug fixes, 128 enhancements/new features, 3 major infrastructure projects, and a multi-version upgrade of the django.
• Wrote complete and detail-oriented product requirements documents, specs, and wireframes ensuring clear communication of those requirements to the business and development teams
• Performed user research and analyzed business needs to create or refine features that has lead to a saving of hundreds of hours for staff and users
• Revised the quality assurance and product development cycle to reduce the number of defects on our production servers by 36% compared to the previous year
• Lead and managed 2 outsourced software developers and 2 internal Quality Assurance Engineers who also did customer support, data request fulfillment and training

New York, NY, US

• Roles: Associate Product Manager, Quality Assurance (QA) Engineer, Customer Support Advocate/Representative, Technical Software Trainer
• Created mixed media explanations for complex technical issues to ensure understanding for various knowledge levels and constituencies
• Authored technical and functional design documents with a focus on user stories allowing all stake holders to clearly understand the new feature
• Provided Ad Hoc and Scheduled/Planned trainings of the iMentor Interactive platform
• Constructed custom reports with SQL from the the iMentor Interactive database for internal use regarding customer issues and testing purposes resulting in a faster turn-around for both
• Created manual testing scripts based on acceptance criteria or feature specs

New York, NY, US

• Developed and refined training materials and scripts to facilitate in-depth learning and knowledge retention regarding the iMentor Interactive platform.
• Provided in-person, remote, 1:1, and group technical training and support for program administrators in NYC and for partner organizations throughout the US.
• Maintained and optimized our Salesforce.com user support site to ensure ease of reporting for users and ease of follow up/information entry for customer service reps.
• Upheld an average first response rate of 24 hours for technical issues and inquires.
• Cultured customer relations through Salesforce CRM to ensure timely, specific, and actionable next steps to user issues.

• Edited, produced, and compiled conference proceedings for 300+ scientific societies to be distributed to national and international libraries
• Reviewed co-worker’s finished projects for accuracy compared to source material
• Reviewed standard computing practices to discover new methods to boost company output

Poughkeepsie, NY, US

• Installed computers for multiple labs and library providing up-to-date technology for students
• Diagnosed and troubleshot computer components ensuring timely and proper repairs for the entire campus
• Followed standard repair procedures through the campus ticket system while servicing campus technology