Kevin Lu Email & Phone Number

Shanghai

Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis: operational support, application support, and service deliveryProvides service, maintenance, repairs and upgrades for all computers and peripherals as well as routine moves, adds and changesProject manage field specific components related to operational goals and application supportContact and collaborate with software and hardware vendors to solve technical issues as neededParticipate with a 3rd party in the developing and maintaining service level agreements and ongoing management of service level compliance and assist in driving the support knowledge baseDevelop an overall training strategy based on customer needs through the development and maintenance of policies and standard operating proceduresProvide 24 x 7 on-call support

Shanghai

Base in NYU Shanghai,Advise and consult with faculty, students, and researchers in the design, development, and implementation of information technology services for teaching, learning, and research. Evaluate current technology used by faculty, students and researchers for teaching and research.Provide technical support to faculty and researchers in curriculum and research development.Research and make recommendations for the purchase of hardware and software.Focus on logistical/technical support and operational needs/issues, ensuring efficient and effective delivery of quality lifestyle services and support.

Shanghai

Working as part of a wider team, providing mixed Mac and Windows support in office as well as working with troubleshooting day-to-day issues in of Adobe CS5, Maya, Cinema 4D and VectorWorks.Monitoring, maintaining and resolving service desk issues primarily at 2nd line with some 1st line requirements. Good knowledge of using Casper Suite for Inventory, Imaging, Patch management, Software distribution, remote control, security management, licence management and usage management. Additionally, using Apple Remote Desktop (ARD) and Microsoft Remote Desktop Connection to remote control servers.Also involve the configuration of both BlackBerry and iPhone devices as well as providing ongoing support for these devices.

Shanghai

Responsibility to answer the questions about product specifications, and basic troubleshooting in using Apple, and often hold some techinical workshops to our customers. Communicate with customers and resolve their problems on the Genius Bar, expert at hardware and software of Apple products. Repair Macs according to the Priority to get more satisfaction, and develop more Promoters. Good command of organization and management

Shanghai

AppleCare Call Center, provide Apple Technical Support service for PRC/TW/HK/SG. As a Senior Advisor of PRC CPU Team, mainly to serve customers who meet some difficult issues that can't solved by the Junior Advisors. Good command of Customer Relationship.Help Manager to evaluate ACES and to do some Trainings. Familiar with procedures of Call Center.

学士, Business Administration And Management, General

Information Technology