Software Engineering Analyst / App/Cloud Support Analyst
I was assigned as Network/Cloud Support for ARZ Allgemeines Rechenzentrum GmbH, managing the IT infrastructure for multiple banks in Austria. My expertise includes Citrix DaaS, BMC Helix, NOC Operations, Switching, Routing, Barracuda Firewall, and cloud-based banking platforms.Conducted comprehensive training programs for junior IT support staff, elevating team competency and performance. Contributed significantly to the Network Recruitment team, identifying and onboarding top-tier talent to strengthen the organization’s technical workforce.