Kevin Tulloch Email & Phone Number

As a Software Support Engineer at Inductive Automation in Folsom, CA, I excel in bridging the gap between technical intricacies and user understanding. Through effective communication, I translate complex technical concepts into clear solutions for diverse stakeholders, including technical teams, clients, and non-technical users, ensuring alignment on project goals and resolutions.My expertise lies in front-end bug identification and analysis within our SCADA application, leveraging knowledge of HTML, CSS, and JavaScript to enhance product stability and usability. Collaborating closely with development teams, I provide comprehensive bug reports, facilitating rapid and accurate issue resolution.One of my notable achievements includes diagnosing and resolving a critical system issue for a customer, where I isolated inefficiencies in third-party OPC client software using advanced troubleshooting techniques like packet capturing with Wireshark. By effectively communicating technical findings, I fostered improvements in the third-party software and resolved the customer's system instability.Serving as a liaison between customers and internal development teams, I advocate for customer needs while providing valuable feedback for product improvement. Additionally, I contribute to documentation for troubleshooting common issues and software functionalities, empowering users to efficiently resolve issues and utilize the software effectively.

Listed skills include Customer Service, Recruiting, Time Management, Teamwork, and 24 others.