Spearheads operational planning and leadership for the state’s largest emergency medical services (EMS) provider serving 18 cities. Manages a fleet of 120+ ambulances and 12 Mobile Integrated Health vehicles while ensuring high-quality, on-time service.• Drives cost savings through continuous improvement initiatives, vendor consolidation, product rationalization, and strategic contract negotiation.• Partners with state leaders to manage vaccination clinics and promote public health.• Sourced and implemented a companywide technology solution to optimize fleet tracking.• Prepares competitive request for proposal (RFP) bids and negotiates contract terms to provide ambulance services to major hospital groups, including Beth Israel, Massachusetts General Hospital, and Tufts Medical Center, as well as 911 transport, leading to increased revenue generation and profitability.• Generated $25M in new business within the first year through improved sales and marketing strategies to increase brand awareness and engagement.• Revitalized primary business line to $1M in profitability within 18 months by revamping non-ambulance transportation business model.• Grew companywide revenue from $70M to more than $100M by expanding Mobile Integrated Health division from two to 12 vehicles to meet growing demand for on-site medical care to reduce ER volume.• Expanded wheelchair van and ambulance 911 services into western Massachusetts to support continued business growth and market share.• Launched new service line to stand up more than 26 COVID-19 testing and vaccination sites, including some of the largest sites in the northeast at Fenway Park and the Hynes Convention Center; coordinated processes, procedures, and logistics to deliver safe, efficient service.• Developed marketing campaign to recruit and hire more than 4K medical professional to staff COVID-19 sites; administered more than 500K tests and increased patient counts by more than 200% in 2020 and 300% in 2021.

• Established an accredited education center of excellence to train and certify EMTs and paramedics resulting in a more robust talent pipeline to meet staffing needs.• Increased revenue generation and community engagement through developing and delivering new healthcare training classes and educational programs for the public.

Directed supply chain operations impacting 284 facilities across 39 states. Championed process improvements to streamline operations, reduce costs, increase revenue growth, and improve customer service. Created strategic plans and managed a team of six direct reports in executing against goals.• Slashed overall spending by $59M through effective policy changes and targeted training around community-level credit card spending as well as negotiation of national contracts.• Led sourcing, contract negotiation, and vendor management to procure more than 75K products; consolidated supply chain and generated savings through volume discounts with major suppliers.• Implemented requisition spend and approval processes to reduce operating expenses; collaborated with management teams to enforce policies and transform purchasing behaviors.• Introduced purchase order (PO) system thru Workday to standardize purchase order creation, process payments, and automate invoicing at a local level.• Developed travel and expense policy to control costs and increase awareness and accountability around spending; rolled out program companywide following significant financial success.

Partnered with R&D department to define requirements for new products and lead global commercialization through identifying suppliers and manufacturers in key regions of the world. Managed more than 1,800 raw material and finished product SKUs, including label creation and translation.• Negotiated and managed $180M contract with major dairy vendor.• Consulted with vendors and manufacturers to effectively scale up operations, meet production demands, and maintain profitability without sacrificing quality.• Ensured globally compliant formulations for all products, including processing procedures, ingredients, and finished product specifications.• Coordinated supply chain planning and logistics for seasonal products to maximize sales opportunities through timely delivery and adequate stock.• Controlled costs through optimizing ingredient sourcing and manufacturing targets to minimize obsolescence while meeting market demands.• Oversaw regulatory labeling requirements, translations, country registrations, and material planning to maintain availability throughout global markets.• Streamlined workflows and standardized processes for sourcing, approvals, and pricing negotiations; managed third-party co-packers for domestic and international distribution.

Created crisis management and disaster recovery manuals to guide communication and response efforts. Collaborated with domestic and international government officials to address FDA and CPSC product recalls, safety concerns, and crisis situations.• Investigated complaints to determine root cause and directed restaurant leaders on action plans, talking points, and strategies to overcome challenges while maintaining customer trust.

Led supplier approval and quality certification processes to optimize contracts with 350+ manufacturers and raw material vendors. Created Supplier and Distributor Quality Management systems to identify opportunities to increase quality and value; implemented changes systemwide.• Generated approximately $50K in annual savings through sourcing, developing, and securing alternative raw materials while maintaining quality standards.