Kevin Van Der Merwe Email & Phone Number

Salt Lake City, Utah, United States

United States

People & Operational Management*Develop & lead a team of Customer Advocates (CA’S) *Help develop & implement training for CA team *Monitor workflows, handle time metrics, call volumes, & CA adherence to standard operating procedures *Monitor call activity to identify opportunities for improvement to build & promote customer service excellence for team *Develop & mentor CA’s by identifying opportunities to grow & strengthen new skills

Salt Lake City Metropolitan Area

*Customer onboarding SaaS products and services*Drive engagement of digital marketing through education/training*Financial advisor & Insurance Agent outreach for optimum customer success*Assist end users with organizational & industry compliance requirements *Extensive use of Salesforce CRM*Liaison between customers and Hearsay engineers to problem solve product issues*Oversee 35 plus organizations

Salt Lake City Metropolitan Area

2015-2020 worked with the same investor group as a contractor consultant for four startups. (Intelign, AreaBlip, ZippMedia, The Decoding Company)*Creating and executing business strategy*Competitor analysis (marketing software industry)*Manage and monitor developer progress*Create marketing content for training materials & Website *Optimize procedures internally & externally*Customer Success Management - Customer advocate providing SaaS information, onboarding, training & ongoing support to align services for optimum customer success. Account management of the entire lifecycle of customers

Salt Lake City Metropolitan Area

Salt Lake City Metropolitan Area

Salt Lake City Metropolitan Area

Pharmacy Solutions is a National PBM that provides transparent, pass-thru, cost based pricing that is a proven solution to increase quality of patient care while decreasing the hospices pharmaceutical cost. We have hospice accounts large and small across the United States. Please visit our website for more information. www.hospicepharmacysolutions.com Or contact me to discuss Hospice Pharmacy Solutions, the solution for your hospice!kevin@hospicepharmacysolutions.com

Greater Salt Lake City Area

*Gain IV patients by building networks with referral sources.*Liaison between Infusion Pharmacy, Home Health Agencies, Discharge Planners, and Physicians.*Worked in collaboration with 5 Star Pharmacy.

Greater Salt Lake City Area

*Create marketing materials, and website content.*Launch business development for infusion of a specialty pharmacy group. Acquiring business from Home health agencies, Discharge planners, physician groups, and Elder care facilities. Be an advocate for patients, solving problems that may arise from the infusion process.*Customer Success Management. liaison between long term care pharmacy, Skilled Nursing Facilities, Assisted Living Facilities, Hospice and Home Health Agencies. Customer advocate providing information, onboarding, training & ongoing support for optimum customer success. Account management of entire lifecycle of clients. Oversee 40 plus organizations*External training - Design & implement training for clinical & administrative staff on pharmacy software, Electronic Medical records (EMR) and pharmacy procedures. Compliance with CMS, DEA, &DOPL.*Internal training - Design & implement training for pharmacy staff on procedures & regulations. Compliance with CMS, DEA &DOPL.*Develop & maintain strong customer relationships, drive both retention & growth.*Problem solving by identifying, communicating & helping to resolve any service issues for customers.*Extensive use or Base CRM for client retention & lead generation.*Represent pharmacy at trade shows & special events.