• Managed the IT project portfolio, set IT policies, and collaborated with business leaders on the IT strategy.• Championed digital initiatives including US Retail Energy, Consumer Carbon Credits, and Residential Solar.• Provided regular updates to C-level leadership and stakeholders that included project statuses and KPIs.• Managed day-to day operations of the IT department providing guidance and hands on support.• Spearheaded IT innovation that incorporated new emerging technologies.• Oversaw the digital presence and increased social media reach by over 100%. • Managed IT vendor relationships and was the primary point of contact for the managed services provider.• Enhanced cybersecurity measures 100% by implementing user awareness training, intrusion detection, and vulnerability management software provided by Rapid7.• Successfully integrated the sales processes of a residential solar company into the existing enterprise infrastructure following acquisition.• Instrumental in application development including personally designing and launching a customer acquisition and management solution for residential solar sales utilizing Angular, AWS, and Azure.

• Built and managed a team of over 20 application developers and creative leads.• Mentored and coached multiple team members into management roles.• Defined the annual roadmap for Digital IT & Innovation by collaborating with leadership, charting the course for upcoming projects.• Built relationships to secure capital funding for IT projects.• Directed comprehensive business systems the included acquisition, product offerings, content management, billing, and regulatory compliance.• Reduced project risks through active engagement in planning, providing expert solutions, and participating in problem-solving activities.• Increased the resilience and scalability of the codebase through the implementation of version control software and best practices.

• Achieved a successful merger of the Bounce Energy software stack, leading to a more than 200% increase in residential order volume for Texas within 90 days.• Reduced downtime and increased functionality of the digital order cycle for Texas residential energy sales.• Increased speed of new brand deployment by developing a site architecture capable of hosting multiple brands.• Increased functionality of existing applications by integrating new applications with legacy systems.

• Launched multiple custom applications that included order acquisition, third party integrations, customer relations applications, customer behavior tracking.• Established project management methodologies and tools to increase stakeholder visibility and clearly communicate needs and expectations.• Built an industry first process to create custom electricity plans from design to launch.• Added business functionality by building a customer behavior tracking system to strategically market to customers based on their actions.

• Oversaw the university’s first direct marketing and communications system.• Increased personnel and document search capabilities by installing and customizing a Google One Box Search Appliance.• Provided guidance to digital applications in various departments across the university system.