Coaching, tools, training and accountability to scale smart so that you can achieve your goals and live your life at the same time.

Every leader can make a difference -- and sometimes make all the difference. Our team specializes in working with a community of courageous leaders who understand that business as usual isn’t cutting it anymore and that there is a path to a more inclusive, innovative, inspiring -- and profitable -- way to do business.

- Developed Core Values via facilitation company wide participation (including remotely based pilot groups)- Redefined company vision through facilitation of senior executives- Published employee handbook, job descriptions and position-specific salary guidelines- Implemented recruitment process, training function and orientation program for all new employees- Designed and implemented company wide system for aligning task focus and accountability with individual employee goals and purpose- Launched program to develop internal leadership and management skills at all levels of the organization

- Overhauled of the people pipeline within the department including: talent identification and evaluation; initial and ongoing training; process revision and integration; performance management and advancement opportunities- Implemented major updates to service disruption identification process, including redesigned process revision meeting format and improved tracking documentation- Increased reporting managers' productivity by implementing a documented system of task and project accountability- Overhauled definitions of and process for measuring and evaluating excess demand and revised the system for data capture to provide more accurate, workable data