Kevin Edwards Email & Phone Number

Chicago, Illinois, Us

Essential Functions.• Maintain a clear focus on client satisfaction and own the overall client relationship, which includes increasing adoption, ensuring retention, and increasing satisfaction.• Establish a trusted/strategic advisor relationship with each client, drive continued value of products and services. Manage client expectations, keeping clients satisfied and expectations realistic.• Be the Project Management liaison - working with other departments to delegate and oversee an array of activities including integrations, migrations, version upgrades, custom development, training, tactical consulting, and future implementation projects. • Champion support resolution plans and application change orders critical to the client base.• Create and manage key scope documents.• Conduct Quarterly Business Reviews (QBR’s) to understand the client company’s life cycle.• Work with Strategic clients to establish their desired outcomes, critical goals, and key performance indicators, then aid the Client in achieving their desired outcomes/goals.• Frequent interaction with clients Directors, VPs, and C-level executives of Fortune 500 companies• Customer Health Monitoring• Partner with Sales to build relationships with major prospective clients during the sales process to assist in initiating a long-term partnership with the client.Key Competencies:Open Communication, Execution and Expectation Management, Teamwork / Coach and Develop people, Decisiveness, Adaptability and Accountability for Results, Strategy and Direction, Customer Orientation, Empathy, Motivation, Self-Awareness, Social Skills, Continuous Learning, Maturity, Customer Advocacy, Customer Success, Success Oriented, Social Inclusion, Building Trust and conduct Train the Tainer sessions.

Chicago, Illinois, Us

The Technical Program Director provides leadership for multiple large/strategic enterprise wide programs made up of multiple projects of at least $20M+ in size or equal complexity. The TPD reports to the JLL Executive Leadership Team.

Redmond, Washington, Us

There are currently over 40+ Microsoft Technology Centers (MTC) worldwide hosting product demos for our Microsoft customers. MTCs are vital part of the Microsoft sales process, as well as what supports customers and sells the cloud. In partnership with MTC stakeholders, both EIS and Information Security & Risk Management (ISRM) are working together to leverage this opportunity to standardize the Microsoft IT operating model within our global MTC footprint to provide a secure and consistent experience. Visit: https://www.microsoft.com/en-us/mtcI track over 2,600 work items over 36 sites with 3 PM's and 2 Engineers using Visio Studio On-Line

Houston, Tx, Us

TAPFIN is a subsidiary of Manpower group and focuses on working with leading organizations to develop and deploy contingent staffing (VMS/CWS) solutions on a global basis. The program was to manage the implementation of a global VMS solution including; Oversight of business requirements and workflows in the Fieldglass Vendor Management Systems (VMS). Identifying VMS roles and responsibilities, VMS workflows, UAT scripts for workflows, build technical and functional spec’s, deployment of a standard model for contingent staffing globally for a petrochemical company and a technology leader, both fortune 500 companies. My role:• Understand the needs of the client and translate into business requirements.• Lead the project teams and create the communication strategy between client and vendor. • Work with the client business and H/R teams to define roles and responsibilities for workflows.• Work with Hiring Managers, Approvers, MSP, Supplier, and Resource (contingent staff)• Customize and execute on a full project plan (example here)• Keep the team in the zone by protecting them from external interference and distractions.• Defined and lead the change management and global support model.• Provided global communication & rhythm of the business reporting plan.• Organize and perform on-site demos and proof of concept.• Write UAT scripts (example here)• Define a global support model to support the release once handed to operations • Provide communication and rhythm of the business reporting• Track project budgets ranged from $500k to $700M with teams ranging from 5 to 40 as required• Above all, be creativeWork Methodology: SDLC/Waterfall

Redmond, Wa, Us

Brightlight Consulting is a Business Intelligence (BI) and Data Warehousing consultancy dedicated to helping clients get exactly the right information to the right people at the right time, using agile methodologies and principles in the fast passed world of Business Intelligence (BI) service delivery. The program was the design and implementation of a BI solution for one of the largest pharmaceutical companies in the United States. Retail Chain: Installed Digital menu boards solution for updating menu offerings remotely in real-time, making it easier for the brand to adapt to changing customer preferences and seasonal trendsMy role as the Scrum Master;• Work with the client on the product roadmap• Assemble the scrum team• Define and refine the backlog with the Product Owner and the team• Facilitate the Scrum process; resolve impediments, keep all Scrum artifacts visible and enforce timeboxes for all Scrum activities• The creation of a frame work to extract and transform data from client databases to the EDW and a finance cube designed from a bus matrix for Finance reporting• Working with the CFO, drive the adoption of a SharePoint BI portal integrated with performance point expansion tree capabilities for data drill down• Manage budgets of $1.2M to $2.2M, a dedicated core team of 5 and additional resources as required

Redmond, Washington, Us

TEKsystems: Contracting at Microsoft: Sr. Operations Manager: Talent Source Global Procurement Group: Microsoft is rolling out a global program for contingent staffing. The program is to create a standard model for recruiting resources in North America, Asia Pacific (APAC) and Europe. My responsibilities include but are not limited to; defining and leading the change management model, global support model, and global issue management. Provide communication and rhythm of the business support both internally and globally. Set up and prioritize activities and deliverables according to business needs, and driving work items to a conclusion. Understand the needs of internal Microsoft customers and work collectively with them to develop and implement strategies that support those needs. Participate in the development and success of the team and the program.My role:• Work closely with the Product Owner for the tool and the internal client teams• Define the integration points for the Beeline Software• Facilitated all processes, resolve impediments• Some of the Timeline Drivers are; • Project Kick-off; dependent on contract negotiations & agreement • Sufficient, timely buy-in from key stakeholders and constituents • Define integrations; • Standard only: Using our standard API's for pulling data • Non-Standard: Development work required for pulling data • Standard VMS requirements, only - Standard Beeline templates. • Define all Import Definitions; Suppliers, Work Locations, Cost Centers, Users, Assignments• Defined and lead the change management and global support model• Provided global communication & rhythm of the business reportingWork Methodology: Agile Scrum

Bellevue, Wa, Us

Establish and lead Clearwire’s Usage Assurance operations program. Provide the unique blend of business and technical skills to drive effective cross-functional teams and be the leader to effectively:• Ensure that Clearwire’s Usage data is robust enough to support Usage based retail billing• Establish scalable and automated Usage assurance mechanisms that will enable effective Wholesale Settlement• Oversee a cross-departmental usage issue resolution program• Establish effective processes for new products, offerings and system technologies to enable launch without Usage disruptions • Ensure the daily usage process from collections to distribution to billing accurately flows through the system. • Ensure that reports, record counts, and reconciliation of minutes of use and revenues are accurate and include appropriate management oversight. • Support the 10k/10Q management reporting processConduct usage assurance investigations / interviews, collecting data, validating network usage/rating/billing/errors/contract charges, etc., implementing improvement plans and driving resolution. Provide project management and process improvement skills including coordination among multiple project teams, reporting progress against plan, Identifying, tracking and driving resolution of project issues.

Bellevue, Wa, Us

Achieved Project Deliverables: Established mechanisms to ensure alignment between the Wholesale Partners and the cross-functional groups including I.T, Network and device teams. Contribute weekly to regular IT Steering Committee Meetings and provide regular Wholesale IT status updates to the Wholesale PMO. Developed and released a comprehensive Change Management methodology aligned to the 4G MVNO agreement. Interface directly with Wholesale Partners / MVNOs and organize IT Partner summits for Time Warner Cable, Comcast, Bright House and Sprint.Leverage existing tools (i.e. SharePoint) to provide centralized file management and communication between MVNO’s and the Clearwire Wholesale functional groups. Be aware of new tools (i.e. ServiceNow) and the Wholesale Product Road map.Project Description:Coordinate with the Clearwire IT teams and the Wholesale Partners to align MVNO Business requirements with the Wholesale IT roadmap. Aggregate Wholesale Partner requirements and timelines with the company IT roadmaps for Order Entry, Provisioning/Activation and Billing/Invoicing (BOSS and AMDOCS) systems. Work with Clearwire cross functional teams and Wholesale Partners to support Clearwire’s CRM/Billing conversion to the Amdocs platform. Manage the Wholesale Change Management process, in accordance with the contractual terms, and vetting the requests from the Wholesale Partners with all internal teams in order to define the impacts, timelines and costs to support. Work with the Clearwire PMO Partner Project Managers.

Seattle, Washington, Us

Project1:Review and oversee the re-design of the network services usage collection and reporting architecture for cable modem streaming, WISP and WEB Hosting services :: Direct and manage SQL and data warehousing requirements to meet SOX controls :: Understanding of open source and/or Unix environment :: Managing 5-10 team members and budgets in excess of $1million :: Defining and implementing common/best industry practices, processes and procedures :: Provide multi-level communications at key project milestones on schedule, budget estimates and critical issues :: Be calm, decisive, flexible and resilient in a stressful and chaotic environment. Managing interdepartmental differences, goals and objectives to provide common ground and agreed scope definition :: Provide comparative reporting for sample customers (40 thousand) between UAT and production environments :: Determine customer impact and customer communication strategy.Project2:The project objectives are to migrate all financial modules including P/O’s, A/R, G/L, Inventory items from legacy system MAS200 to target Oracle system with limited to no impact on current GCI financial operation in the following area’s • Extended or unexpected downtime • Data corruption, missing data or data loss • Double entries • Application performance issues • Technical compatibility issues

Redmond, Washington, Us

Participation in technical discussions with the Engineering and Hosting teams, providing key input from the overall services perspective, while representing a consolidated services view of Live Meeting. Speak on behalf of the multiple organizations within services including Hosting/Operation and support. As solutions are built, identify issues & DCR’s, prioritize projects based on services priorities, and ensure services resources are available as required per agreed work items. Coordinating Services requirements and representing them to groups outside of services, creation and ownership of the overall Services schedule and project plan for LMS, representation for the services team at multiple LMS meetings, and escalation to management as issues arise requiring oversight. As the Services PM, contribute to world-class service delivery by driving Service requirements into every stage of the offering, raising awareness of service issues, and demonstrating service excellence.

Bellevue, Wa, Us

Manage multiple large and complex projects and project teams made up of internal and external (vendors) cross functional resources to deliver solutions and services to clients. Interact closely with the internal partners to define the project scope and to develop detailed project documentation outlining the project including business requirements, Scope of Work, Project Plans, and Project Schedule, Issues & Risks Log, Budgets. Update Clarity and other software tools for PMO. Careful planning and collaboration with Business Operations and Customer Care Project Managers to facilitate minimal impact to business and call center operations. Oversee QAT/UAT Testing.Roll out VOIP Solution. Phased approach with aggressive timelines. Overall savings to T-Mobile total $54 million. Phase 1: Convert major call centers network to facilitate connection to the T-Bone back Bone. Phase 2: T-Bone conversions :: Phase 3: Network conversions :: Phase 4: VoIP conversionsPhased approach with aggressive timelines. Overall savings to T-Mobile $54 million when call centers are converted. Phase 1: Convert major call centers network to facilitate connection to the T-Bone back Bone. Phase 2: T-Bone conversions / Phase 3: Network conversions / Phase 4: VoIP conversionsSites and Locations: T-Mobile Call Centers Networks & VoIP Conversions: Tampa, Florida: Network conversionBirmingham, Alabama/Network ConversionAlbuquerque (Menaul), New Mexico/Network & VoIP conversionAlbuquerque (Jefferson), New Mexico/VoIP conversionBirmingham, Alabama: Converted to Inbound and set up SIVR solution

24/7 Network Management, Systems engineering, Network design and implementation in Europe and America. Solutions Management :: KLM Airline. Expanded an existing Frame relay network from UK to include several European locations. Significantly improve network speed by rolling out an MPLS (multi protocol layer switching) strategy :: Project Manager & Technical Consultant, Swiss Air – Qualiflyer. Global Solution: England, Germany, New York, Italy, Australia - Global call center solution: BT Global Services was formerly known as BT Ignite Solutions. The company was founded in 2000 and is based in London, the United Kingdom. BT Global Services is a subsidiary of BT Group plc.24/7 Network Management, Systems engineering, Network design and implementation in Europe and America. Solutions Management :: KLM Airline. Expanded an existing Frame relay network from UK to include several European locations. Significantly improve network speed by rolling out an MPLS (multi protocol layer switching) strategy :: Project Manager & Technical Consultant, Swiss Air – Qualiflyer. Global Solution: England, Germany, New York, Italy, Australia - Global call center solution: BT Global Services was formerly known as BT Ignite Solutions. The company was founded in 2000 and is based in London, the United Kingdom. BT Global Services is a subsidiary of BT Group plc • 4 year apprenticeship with BT in London (Going down holes and up polls). • 5 years as network Engineer at PRIMEX Keybridge House NOC, London, UK • 7 years as support Engineer and Network Engineer for the 7/24 by 365 days NOC at PRIMEX,Keybridge House in London supporting 50 major customers and a wide range of networking equipment from modems to mux’s to mainframes. All technologies, all services, supported all the time.

Bsee, Electrical & Electronic Engineering

Verified Certificate, Carbon101X: Essential Tools For The Low Carbon Economy

Certificate, Sustainability And The Low Carbon Economy

Education record