Kevin West Email & Phone Number

Winston-Salem, Nc, Us

United States

- Develop/Implement plans and objectives for departments in an effective and innovative manner- Oversee & Coordinate daily operations- Maintain compliance with external regulations and internal policies- Assess and report progress in meeting department goals- See to department staffing needs (interviewing, hiring, ongoing training, annual evaluations)- Participate in budget development and monitoring of expenses- Generate/Create necessary reports for executive team- Responsible for vendor management/relationships

Mocksville, North Carolina

- Solve day-to-day operational problems on a front-line basis, stepping in to help when necessary - Determine labor requirements throughout the day/week/month and schedules accordingly, while controlling overtime- Provide coaching to the team leads on a regular basis and other employees when needed - Communicate all related information to employees including performance metrics, safety information, scheduling, etc.- Provide innovative solutions to promote continuous improvement - Seek to simplify operations and to reduce expenses - Direct implementation of project initiatives- Monitor and forecasts needs for equipment and supplies and places orders Strategic - Review fulfillment requirements and sets team/individual goals to meet production demands - Remain current on and benchmarks warehouse and fulfillment processes and technology and identifies opportunities to leverage within the Brownells fulfillment center Leadership

- Staffing, training, and supervising 24/7 retail location- Implementing merchandising programs- Controlling cash and inventory- Motivating and Teambuilding- Promoting excellent customer service - Focus on Profit and Loss management including budget planning, maximizing sales, and controlling expenses.- Setting performance goals and objectives while monitoring results with upper management

- Responsible for serving as the leader and resource for the operations teams involved in the direct service of our clients. - Create, educate, and enforce all policy with respect to Client Operations. - Provide education with respect to leading teams effectively to achieve positive results for our clients. - Develop and implement policies/procedures which pertain to the Client Operations Department, in accordance with applicable rules, regulations, and guidelines. - Establish, implement, and monitor personnel practices relating to working hours, conduct while on duty, documentation of appropriate events, and when justified, disciplinary action and termination of personnel. - Recruit, evaluate, and select personnel who best meet those job descriptions. - Create and manage systems to maximize work flow and productivity within your areas of responsibility. - Maintain an adequate number of personnel to accomplish all Client Operations tasks. - Plan, implement, and document client operations personnel staff meetings and education programs. - Evaluate client operations staff on an annual basis and provide feedback on performance related issues. - Evaluate, document, and rectify all safety hazards and security concerns around the office. - Establish, develop and maintain relationships with current and new referral sources over the phone. - Create and manage Client Operations budget. - Represent Prism Medical Products within local organizations and the community. - Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately. - Perform other duties as requested by the Executive Director of Operations and/or Executive Staff.

Dayton, Ohio Area

- Use business, leadership and people skills to inspire exceptional performance.- Maximize sales and profits for my Target store (32.5M+ per year).- Ensure great guest service and team member satisfaction. - Create a fast-paced, energetic environment that delivers a consistent Target brand experience for team members and guests.- Use my skills, experience and talents to be a part of groundbreaking thinking and visionary goals. - Manage the day-to-day operations of the logistics team (early morning and backroom teams). - Utilize state-of-the art technology to manage the receiving processes, freight flow and replenishment transition, productivity results and background inventory. - Develop my team by ensuring proper training and certifications are completed.- Supervise your team to ensure the safety and efficiency of the entire operations.- Recruit, select and develop and retail talented team members.- Ensure great guest service by interacting with guests and team members.

Dayton, Ohio Area

- Team Leader responsible for the day-to-day operational process and activities of FTE- Develop and implement support plans for overall department operations to meet service level objectives and metrics with responsibility for successful day to day operations. - Responsible for appropriate recruiting actions to ensure adequate supply of candidates are available for hire.- Escalate corrective action to the manager and work with him/her through the process.- Conduct effective workforce planning activities and make appropriate recommendations regarding individual career development.- Conduct semi-annual Performance Development Process (PDP).- Participate in the Quality Assurance Process. - Successfully lead strategic projects of a moderate nature within Customer Support.- Pursue and resolve customer complaints. - Participate in the implementation of support plans for product integrations and company acquisitions.- Actively seeks improvements that increase productivity and staff effectiveness. - Conduct appropriate recruiting actions to ensure an adequate supply of candidates are available for hire.- Participate in the implementation of new technologies that ensure our ability to meet company business goals. - Responsible for department service volume forecasts based on historical and real-time data.- Ensure staff understanding and utilization of the Customer Support Model consistent with company strategies and values.- Champion the Voice of the Customer feedback across the LN organization to influence strategic decision-making in an effort to improve the customer experience- Build and maintain effective relationships with internal stakeholders.- Proactively seek improvements that increase productivity and staff effectiveness.- Evaluate and provide recommendations to leadership regarding staffing needs to meet service level objectives and metrics.- Responsible for performing and reporting all statistical analysis on weekly, monthly, daily volumes.

Dayton, Ohio Area

- HelpDesk Site Manager responsible for the day-to-day operational process and activities of a staff of 20-25 FTE- Co-Manage 100+ non-exempt employees including Team Leads across two sites- Coordinate, develop and facilitate professional leadership skills training for 100+ non- exempt management staff including harassment, ethics, customer service skills, and policy/procedure refresher training.- Manage associates performance through weekly and monthly coaching and development sessions.- Assist call center analysts with day-to-day operations including; compliance, productivity, forecasting, and scheduling to help ensure service level requirements are met.- Effectively address associate performance and employee relation’s issues by working closely with Human Resources to develop action plans and deliver disciplinary actions including employment terminations.- Responsible for processing all levels of disciplinary action reports and change in status reports for both voluntary and involuntary resignations.- Attend monthly HDI Meetings/Conferences- Manage executive level complaints or inquires that required extensive research and high level response.- Responsible for department service volume forecasts based on historical and real-time data- Successfully lead strategic projects of a moderate nature within the HelpDesk