Kevin West

Kevin West Email and Phone Number

Fulfillment and Operations Director @ GPX Intelligence
Winston-Salem, NC, US
Kevin West's Location
Winston-Salem, North Carolina, United States, United States
Kevin West's Contact Details
About Kevin West

Operations Professional with a demonstrated history of working in the consumer services industry. Strengths in Operations Management, Analytical Skills, Coaching, Team Building, and Contact/Call Centers.

Kevin West's Current Company Details
GPX Intelligence

Gpx Intelligence

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Fulfillment and Operations Director
Winston-Salem, NC, US
Website:
gpx.co
Employees:
13
Kevin West Work Experience Details
  • Gpx Intelligence
    Fulfillment And Operations Director
    Gpx Intelligence
    Winston-Salem, Nc, Us
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  • Gpx Intelligence
    Fulfillment & Operations Director
    Gpx Intelligence Nov 2021 - Present
    United States
    - Develop/Implement plans and objectives for departments in an effective and innovative manner- Oversee & Coordinate daily operations- Maintain compliance with external regulations and internal policies- Assess and report progress in meeting department goals- See to department staffing needs (interviewing, hiring, ongoing training, annual evaluations)- Participate in budget development and monitoring of expenses- Generate/Create necessary reports for executive team- Responsible for vendor management/relationships
    View
  • Crow Shooting Supply, Inc.
    Fulfillment Supervisor
    Crow Shooting Supply, Inc. Jun 2018 - Nov 2021
    Mocksville, North Carolina
    - Solve day-to-day operational problems on a front-line basis, stepping in to help when necessary - Determine labor requirements throughout the day/week/month and schedules accordingly, while controlling overtime- Provide coaching to the team leads on a regular basis and other employees when needed - Communicate all related information to employees including performance metrics, safety information, scheduling, etc.- Provide innovative solutions to promote continuous improvement - Seek to simplify operations and to reduce expenses - Direct implementation of project initiatives- Monitor and forecasts needs for equipment and supplies and places orders Strategic - Review fulfillment requirements and sets team/individual goals to meet production demands - Remain current on and benchmarks warehouse and fulfillment processes and technology and identifies opportunities to leverage within the Brownells fulfillment center Leadership
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  • Speedway Llc
    District Manager Trainee
    Speedway Llc Nov 2017 - Apr 2018
    - Staffing, training, and supervising 24/7 retail location- Implementing merchandising programs- Controlling cash and inventory- Motivating and Teambuilding- Promoting excellent customer service - Focus on Profit and Loss management including budget planning, maximizing sales, and controlling expenses.- Setting performance goals and objectives while monitoring results with upper management
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  • Prism Medical Products, Llc
    Operations Manager
    Prism Medical Products, Llc Sep 2015 - Jul 2017
    - Responsible for serving as the leader and resource for the operations teams involved in the direct service of our clients. - Create, educate, and enforce all policy with respect to Client Operations. - Provide education with respect to leading teams effectively to achieve positive results for our clients. - Develop and implement policies/procedures which pertain to the Client Operations Department, in accordance with applicable rules, regulations, and guidelines. - Establish, implement, and monitor personnel practices relating to working hours, conduct while on duty, documentation of appropriate events, and when justified, disciplinary action and termination of personnel. - Recruit, evaluate, and select personnel who best meet those job descriptions. - Create and manage systems to maximize work flow and productivity within your areas of responsibility. - Maintain an adequate number of personnel to accomplish all Client Operations tasks. - Plan, implement, and document client operations personnel staff meetings and education programs. - Evaluate client operations staff on an annual basis and provide feedback on performance related issues. - Evaluate, document, and rectify all safety hazards and security concerns around the office. - Establish, develop and maintain relationships with current and new referral sources over the phone. - Create and manage Client Operations budget. - Represent Prism Medical Products within local organizations and the community. - Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately. - Perform other duties as requested by the Executive Director of Operations and/or Executive Staff.
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  • Target
    Executive Team Leader - Logistics
    Target Sep 2010 - Sep 2015
    Dayton, Ohio Area
    - Use business, leadership and people skills to inspire exceptional performance.- Maximize sales and profits for my Target store (32.5M+ per year).- Ensure great guest service and team member satisfaction. - Create a fast-paced, energetic environment that delivers a consistent Target brand experience for team members and guests.- Use my skills, experience and talents to be a part of groundbreaking thinking and visionary goals. - Manage the day-to-day operations of the logistics team (early morning and backroom teams). - Utilize state-of-the art technology to manage the receiving processes, freight flow and replenishment transition, productivity results and background inventory. - Develop my team by ensuring proper training and certifications are completed.- Supervise your team to ensure the safety and efficiency of the entire operations.- Recruit, select and develop and retail talented team members.- Ensure great guest service by interacting with guests and team members.
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  • Lexisnexis
    Technical Team Leader
    Lexisnexis Dec 2007 - Sep 2010
    Dayton, Ohio Area
    - Team Leader responsible for the day-to-day operational process and activities of FTE- Develop and implement support plans for overall department operations to meet service level objectives and metrics with responsibility for successful day to day operations. - Responsible for appropriate recruiting actions to ensure adequate supply of candidates are available for hire.- Escalate corrective action to the manager and work with him/her through the process.- Conduct effective workforce planning activities and make appropriate recommendations regarding individual career development.- Conduct semi-annual Performance Development Process (PDP).- Participate in the Quality Assurance Process. - Successfully lead strategic projects of a moderate nature within Customer Support.- Pursue and resolve customer complaints. - Participate in the implementation of support plans for product integrations and company acquisitions.- Actively seeks improvements that increase productivity and staff effectiveness. - Conduct appropriate recruiting actions to ensure an adequate supply of candidates are available for hire.- Participate in the implementation of new technologies that ensure our ability to meet company business goals. - Responsible for department service volume forecasts based on historical and real-time data.- Ensure staff understanding and utilization of the Customer Support Model consistent with company strategies and values.- Champion the Voice of the Customer feedback across the LN organization to influence strategic decision-making in an effort to improve the customer experience- Build and maintain effective relationships with internal stakeholders.- Proactively seek improvements that increase productivity and staff effectiveness.- Evaluate and provide recommendations to leadership regarding staffing needs to meet service level objectives and metrics.- Responsible for performing and reporting all statistical analysis on weekly, monthly, daily volumes.
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  • Keybank
    Helpdesk Manager
    Keybank Jun 2004 - Dec 2007
    Dayton, Ohio Area
    - HelpDesk Site Manager responsible for the day-to-day operational process and activities of a staff of 20-25 FTE- Co-Manage 100+ non-exempt employees including Team Leads across two sites- Coordinate, develop and facilitate professional leadership skills training for 100+ non- exempt management staff including harassment, ethics, customer service skills, and policy/procedure refresher training.- Manage associates performance through weekly and monthly coaching and development sessions.- Assist call center analysts with day-to-day operations including; compliance, productivity, forecasting, and scheduling to help ensure service level requirements are met.- Effectively address associate performance and employee relation’s issues by working closely with Human Resources to develop action plans and deliver disciplinary actions including employment terminations.- Responsible for processing all levels of disciplinary action reports and change in status reports for both voluntary and involuntary resignations.- Attend monthly HDI Meetings/Conferences- Manage executive level complaints or inquires that required extensive research and high level response.- Responsible for department service volume forecasts based on historical and real-time data- Successfully lead strategic projects of a moderate nature within the HelpDesk
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Kevin West Skills

Team Leadership Leadership Process Improvement Business Analysis Call Centers Team Building Customer Service Training Troubleshooting Customer Satisfaction Operations Management Management Customer Experience Coaching Project Management Vendor Management Technical Support Logistics Business Process Improvement Change Management Cross Functional Team Leadership Analysis Call Center Recruiting Human Resources Microsoft Office Strategic Planning Warehouse Operations Inventory Management

Kevin West Education Details

Frequently Asked Questions about Kevin West

What company does Kevin West work for?

Kevin West works for Gpx Intelligence

What is Kevin West's role at the current company?

Kevin West's current role is Fulfillment and Operations Director.

What is Kevin West's email address?

Kevin West's email address is kw****@****bal.net

What is Kevin West's direct phone number?

Kevin West's direct phone number is +193790*****

What schools did Kevin West attend?

Kevin West attended Wright State University.

What skills is Kevin West known for?

Kevin West has skills like Team Leadership, Leadership, Process Improvement, Business Analysis, Call Centers, Team Building, Customer Service, Training, Troubleshooting, Customer Satisfaction, Operations Management, Management.

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