As a forward-looking professional and award winner with multifaceted experience and broad-based success in life-cycle project and operations management, professional services, personnel training and development across the construction, telecommunications, IT industries and the U.S. Navy; I am equipped with unique management skills, acumen, technical savvy, and creative versatility for driving optimized performance outcomes!To this end, I have established a 30-year record of success acting as a catalyst for positive change, leading industry and revenue growth, by defining project scope objectives for meeting organizational goals and customer needs; facilitating process improvements and efficiency through attention-to-detail accuracy, while emphasizing a people-first approach in decision-making.As a result of my focused yet flexible leadership, I have consistently met and exceeded P&L and project goals on schedule and within budget, through seamless coordination and strategic planning; while surpassing customer expectations and manufacturer, vendor, and training requirements by meticulously identifying customer needs, and troubleshooting operational issues, staffing needs, and customer concerns.Highlights of my accomplishments include designing a successful project management program; leading interdisciplinary teams in administering a new service software, ConnectWise; while managing more than 60 personnel in the installation of over $9.75M in IT projects. For my efforts, my team was awarded the 'Ingram Micro Service Partner of the Year, 2006'; and the 'Lenovo Chairman's Award, 2006' for achieving 20 consecutive quarters of outstanding customer service.Furthermore, my relentless patience and persistence have often been rewarded in positive and surprising ways, such as increase in staff productivity, motivation, and initiative - the direct consequence of dedicated coaching and mentoring, inspired leadership, and incremental staff development opportunities.