• Established and scaled a team a team of 25+ individuals focusing on implementing a foresight-fueled approach to innovation across multiple service lines that conducts broad market scanning, analyzes trends and signals, produces various insights packages and tools, maintains methodology for the application of futures in client delivery, and activates innovative concepts and products in the market through new product development and direct go-to-market support • Codified the foresight methodology and toolkit, including the establishment of a market scanning tech platform, used to provide insights internally and for client delivery, engage clients in identifying and designing transformational programs, and generate and assess internal innovation investment theses• Launched multiple new foresight products generating $200m+ in attributed sales, from newsletter packages to immersive virtual environments, that lowered barriers to entry for clients to engage with futures thinking concepts and understand market-level implications for their business• Led the conceptualization, design and build of an innovation framework and toolkit (that embedded core innovation concepts like futures thinking, scenario planning, and human-centered design) and led global activation and scaling activities, resulting in $300m+ in attributed sales since product inception• Cultivated a broader community of futurists across the firm through the creation of a digital hub, establishment of learning programs, and the delivery of client and internal workshops• Guided the design and development of workshops and AI-enabled toolkits to facilitate the launch of new products into the market from various internal incubators to maximize the impact of innovation work within the firm• Liaised with senior leaders to advocate for and provide a human-centered, futures-driven systems-level approach to innovation and strategy across the firm

• Drove management of a multimillion-dollar business transformation at a medical device company undergoing a divestiture that leveraged SAP to improve cross-functional operations, culminating in an on-time and on-budget global launch for the client that enabled it to meet legal obligations• Identified multimillion dollar margin enhancement opportunity through the creation of a productivity model for a large health system that assessed current operating thresholds for each major revenue cycle function and determined performance improvement possibilities• Led program that created operational roadmap and financial analysis to significantly boost net revenue at hospital system through enhanced point of service collections• Planned and led comprehensive change management program for a supply chain transformation that facilitated not only the end-user business adoption, but also enabled accelerated adoption of a radically new IT implementation approach during the project lifecycle itself• Liaised with C-level executives to ensure appropriate operational planning and compliance for a strategic legal entity restructuring and capital allocation project• Performed quantitative and qualitative analyses of multiple hospitals within a state system that assessed overall performance and maturity of front-to-back revenue cycle processes, identifying more than $400m in potential financial impact through improved performance

• Developed strategic approach, budget, and operational framework for engagements, while managing project teams and client relationships to ensure timely and satisfactory delivery• Forged new enterprise analytics strategy at a large hospital system after its centralization efforts, identifying gaps and risks and outlining strategic roadmap to enable leaders to reduce data redundancy, improve productivity, and embrace emerging analytics-driven industry trends• Led engagement to identify strategic and operational opportunities to optimize volume and costs for regional exchange, outlining multimillion-dollar ROI potential with supporting model• Mitigated $1.4bn regulatory risk to net income for world-class hospital by driving formation of enterprise testing strategy to ensure successful ICD-10 compliance by linking efforts across multiple business processes and systems• Managed six projects, including external remediation activities, for regulatory compliance initiative at a Medicaid payer, moving projects from behind- to on-schedule by serving as SME and bridging internal divides between siloed IT groups and business stakeholders across multiple business lines• Served as service offering leader for care coordination and patient engagement, spearheading successful proposal responses for new provider clients that led to new engagements with long-term revenue potential• Active in various firm building initiatives, including M&A analysis, MBA recruiting, new hire mentoring, and practice education• Received highest performance rating and Consulting Excellence award for exceptional project execution

• Analyzed entry opportunities for new markets outside of core products and projected financial return, identifying potential $300 million in incremental, nonorganic revenue growth over 3 years • Presented strategic recommendations and financial implications to multiple business unit presidents for adjacent market entry through acquisition, solidifying internal support for initiative

• Co-founded technology consulting firm focused on healthcare and higher education sectors, growing revenue from zero to self-supporting levels within a year by focusing on client acquisition, retention (reaching 89%), and customer service• Expanded firm and created additional sales opportunities by adding graphic design and marketing services to web operations, increasing staff from two to 10• Specific duties included coordinating with prospects to determine value add of company; generating project proposals; assisting clients with identifying business objectives and a clear path to success; handling communication with client base; producing planning documents and project guidelines for client and development team, project management of development projects, and coordination of deliverable handoff.

• Managed and ran the day to day operations of the consulting department for Hannon Hill, developers of the Cascade Server content management system. • Responsible for the management and coordination for a team of project managers, developers, trainers, systems analysts, quality assurance engineers, and documentation specialists.• Despite staff reduction of 50%, achieved 67% growth in revenue within one year by implementing structured project phases and leveraging ERP software and follow-on work while overseeing daily operations for services and training divisions of a software startup • Specific duties included handling daily communication with client base, planning CMS implementations with an eye towards best practices and usability concerns, drafting planning documentation and project guidelines, generating project quotes, and ensuring a high quality and timely deliverable from the development team.