Kevin Walker Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Mississauga

Client Services Manager for COTY Cosmetics. Project Manage critical path process to ensure smooth launch of national planogram reset programs across all major retail channels. Develop and implement training programs to ensure flawless execution. Develop issue reporting process to track and resolve issues as they occur.

Toronto, Canada Area

Client manager for (100+ person) dedicated retail team for Unilever Canada. Launched 120+ person retail team for Ferraro Canada, including regional and ongoing training. Provided Human Resource services for both full and part-time team members.Designed and deployed process and procedure enhancements to ensure compliance and effectiveness such as Performance Improvement Process and numerous learning and development guides.

Toronto, Canada Area

The Linkage Group is a National 3rd party merchandising & retail information company with over 500 employees, coast to coast and is the leader in cosmetic merchandising. Reported to the Director of Merchandising.Built and maintained relationships with key account managers, buyers and retail management through the efficient execution of country wide merchandising programs.Managed national merchandising programs (including Planogram resets) for clients such as Coty, Target, ELF Cosmetics and Shoppers Drug Mart.Key client contact, accountable for strategic and tactical project evolution including objectives and overall client service delivery.

Toronto

Managed daily reporting process for short term national sales program for Koodo.Recommended and implemented program changes based on data analysis.Delivered weekly face to face reports to client.

Toronto

Founded in 1993 Consumer Impact Marketing(CIM)/LAUNCH! is the market leader in linking brands and consumers through integrated marketing experiences.Recognized as one of Canada’s Top 50 Hottest Agencies in 2004 and Top 10 Fastest Growing Agencies in 2005 & 2006, LAUNCH! was the only one in the industry to be named one of Canada’s 50 Best Managed companies for eight years in a row. Managed short and long term national merchandising programs (Loblaws - Presidents Choice Financial, Wal Mart, Conair, Metro).Led diverse national teams of up to 80+ employees, providing ongoing coaching, development and support.Designed a fresh approach to merchandiser training by utilizing YouTube for field training.Reduced execution time by 20% for Metro's regional grocery reset program in Ontario.

Toronto

Surpassed sales targets, grew client relationships while performing acting manager duties within a retail environment.

Toronto

Succeeded in several positions within a very busy, high stress environment where creativity, organization, teamwork and time management were vital. Used my skills and abilities to enhance the customers' experience and ensure their return to our restaurant. Held and excelled in numerous stations such as Garde Manger, Entremetier, Pasta & Pastry. Created daily specials in keeping with the high standards set out by the executive Chef Anthony Walsh.

Atlantic Canada

Worked extensively in various branch and call centre environments - including client facing. Fulfilled numerous positions in customer service, administration and sales.Built partner relations and was primary point of customer contact during launch of RBC's PC/Internet Banking product.Launched centralized process to amalgamate call centre and branch services. Effectively delivered over 100 branch learning sessions within Eastern Canada.Trained over 500 call centre staff on centralized processes for internet banking and customer service expectations.Produced video training tool to promote RBC's call centres and its client service capabilities.Created quarterly newsletters and instructional guides to improve knowledge, awareness and customer service performance.Re-engineered call monitoring system for RBC call centre. Wrote technical service documents to ensure maintenance compliance and ease of use.

Supply Chain Fundamentals, Logistics, Materials, And Supply Chain Management

Culinary Arts

Bachelor Of Commerce (B.Com.), Marketing

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