- Reimagining the Starbucks web experience to align with customer expectations and shaping roadmap to situate the site amidst other digital products in the ecosystem- Led the initiative to achieve a unified digital experience, collaborating with stakeholders across international markets to establish baseline requirements, orchestration of APIs, and a global UI kit- Identified the need and drove strategy for implementing and maintaining a new components library that increased the efficiency of development by 300+% across all engineering teams- Mentoring three TPMs - helping them identify opportunities for growth, overcome challenges, and adopt best practices

- Launched Mobile Order and Pay on iOS, Android, and the PWA, spearheading cross-functional tech alignment while leading the team through the product life cycle. MOP now accounts for 14+% of all transactions and reached $1B+ in net sales within 2 years of launch.- Led integration of machine learning in the checkout experience to power a recommended products feature that increased the average ticket by 3%+- Enhanced the mobile order experience with features such as smart store selection and favorite products and stores that reduced dropoff in the ordering flow- Executed a north star vision to improve the reload, auto-reload, and payment management experiences, drastically reducing transaction friction

- Developed functional requirements with detailed user stories and acceptance criteria for ongoing feature improvements to the iOS app- Advised API teams on data contracts and high level architecture by identifying the system gaps and dependencies- Partnered with product managers to define primary and secondary KPIs and owned the tagging spec to ensure data quality

- Created well-formed user stories for engineering team that redesigned, built, and delivered an iOS application with 6M monthly active users- Drove implementation of Pick of the Week that drove over 100M+ downloads of featured apps through partnership with Apple and exceeded customer engagement expectations

• Co-founded a full stack consulting group that provides optimal strategies and end-to-end implementation of web-, mobile- and Salesforce-based solutions. Client companies ranged in size from startups to market leaders.• Managed all client accounts. Individual tasks included spearheading business development, coordinating project logistics, gathering requirements, overseeing design and development, and providing long-term, post-launch product support.• Conducted market research and analyses in order to propose applicable monetization strategies and to transform client ideas into scalable business models. • Conceptualized solutions using mind maps, wireframes, and user stories for rapid prototyping and application development.• Established an agile-based, iterative development process that provides transparency to clients and increases efficiency throughout the project lifecycle.

• Built strategy for the product development and launch of a new Sony device rivaling the iPad through competitive research.• Worked in a team of six to collect and interpret market data using regression and time series analysis. Promoted ways to refine the product strategy from synthesized findings.• Presented strategic decisions and actionable plans to Sony’s executive leadership.

• Developed sales and marketing skills by cold calling potential alumnae donors. Achieved a 61% return rate.• Researched and verified preferred home/business/phone and email information with a respect for confidentiality, attention to detail and accuracy.

• Collaborated with Professor Qiang Gong on various research projects at the China Center for Economic Research. Projects and topics were on Sequential Auction, Exchange Rates, Optimum Buy Back Contract, and Real Estate IPOs.