Kevin Y. Jiang Email & Phone Number

Mlsbc Cruises

• Providing direction to 10-30 Agents within the assigned section of the Port Terminal• Assisting section Supervisor in managerial duties that include the distribution of equipment, placement of agents, etc• Assisting in the training of new agents, through direct training or shadowing

Mlsbc Cruises

• Providing unparalleled service to guests with documentation issues• Problem solving and de-escalation of stressful situations for guests• Communication and coordinating with Management and Customs and Border Protection• Multitasking and assisting multiple guests at one time

• Coordinating services with building technicians• Correspondence with tenants, security staff, and cleaning staff• Verifying insurance and other documentation of vendors and service providers• Providing unparalleled customer service in person and on phone• Managing Office supplies, kitchen supplies, and other office needs

Miami, Florida, United States

• Fully manned Host and Carryout duties in front of house• Assist Manager on duty or Kitchen Manager with closing procedures

Norwegian Cruise Line / Carnival Cruise Line

• Provide professional and insightful service to guests• Check travel documentation and other relevant documentation• Assist in setting up Port Terminal