Kevin Y. Jiang Email & Phone Number

Mlsbc Cruises

• Providing direction to 10-30 Agents within the assigned section of the Port Terminal
• Assisting section Supervisor in managerial duties that include the distribution of equipment, placement of agents, etc
• Assisting in the training of new agents, through direct training or shadowing

Mlsbc Cruises

• Providing unparalleled service to guests with documentation issues
• Problem solving and de-escalation of stressful situations for guests
• Communication and coordinating with Management and Customs and Border Protection
• Multitasking and assisting multiple guests at one time

• Coordinating services with building technicians
• Correspondence with tenants, security staff, and cleaning staff
• Verifying insurance and other documentation of vendors and service providers
• Providing unparalleled customer service in person and on phone
• Managing Office supplies, kitchen supplies, and other office needs

Miami, Florida, United States

• Fully manned Host and Carryout duties in front of house
• Assist Manager on duty or Kitchen Manager with closing procedures

Norwegian Cruise Line / Carnival Cruise Line

• Provide professional and insightful service to guests
• Check travel documentation and other relevant documentation
• Assist in setting up Port Terminal