Managed Operations: Oversaw the operations of inside sales, outside sales, and customer service business units, providing leadership to a dynamic team of 15-20 employees. Ensured the consistent delivery of exceptional service, promptly addressing and resolving client concerns. Strategically designed and evaluated business systems, channels, and workflows to enhance the overall customer experience.Cross-Functional Collaboration: Worked closely with design and manufacturing leaders to uphold and enhance product excellence. Skillfully facilitated Scrum and Agile frameworks, significantly boosting team productivity and collaboration.Revenue and Financial Oversight: Held accountability for revenue performance, expertly managing a $10M annual book of business. Implemented innovative strategies that achieved an impressive 10%-20% year-over-year sales growth. Developed and meticulously monitored sales forecasts, marketing budgets, travel budgets, and staffing allocations to ensure optimal financial performance.Hiring and Training: Collaborated with Human Resources to identify key roles, interview top candidates, and provide comprehensive training to department staff. Conducted weekly and quarterly training sessions focused on business systems, advanced sales techniques, and personal development. Consistently modeled and upheld the organizational vision and goals, fostering a culture of excellence.Risk Management and Employee Concerns: Utilized advanced business skills to effectively resolve risk management issues and address team member concerns, ensuring a safe and supportive work environment.

Inside sales representative for aerospace ground service equipment manufacturing firm. • Cultivate deep and meaningful relationships with customers, fostering a sense of trust and unwavering loyalty.• Proactively engage with cold and warm leads, strategically advancing them through the sales pipeline.• Expertly understand and compellingly demonstrate the product or service, highlighting its unique value to each customer.• Consistently set and achieve sales goals and objectives as outlined by leadership.• Continuously refine and enhance sales skills, driving higher success rates and exceptional sales performance.

Team leader for collaborative research internship with IBM through SJSU Sbona Honors Program. Focused on assessing student project team dynamics and corporate eminence through mentoring.• Skills: Problem Solving, Analytical Research, Data Visualization, Public Speaking.Problem Solving: Assessed the impact of industry professionals mentoring academic teams, best-practices for mentoring programs, and the potential for corporate eminence through cross-institutional collaborations.Research: Developed digital questionnaires for students, conducted in-depth interviews with senior faculty, and completed academic research. Used Tableau data visualization software to prepare and correlate information. Findings determined that successful academic groups shared several characteristics: defined roles, group cohesion, dispute resolution, and a mentor figure.Public Speaking: Culminated in a comprehensive research paper and presentation to IBM senior staff at the IBM Almaden, California Research Facility.Key Experience and Skills Acquired: - Project leader - Qualtrics digital survey software and questionnaire design. - Tableau data visualization software. - Executive, Senior personnel interviews and reporting.

• Led diverse cross-functional teams while demonstrating individualized influence and consideration for each internal or external partner.• Supervised customer facing teams in a fast paced sales environment. Fostered a work environment that is stimulating and productive for employees.• Designed and promoted marketing campaigns for the business and clients. Participated in joint advertising with related business associations across industries.• Assured accuracy of register tills, reconciled daily earnings, submitted monthly income reports to owner using SAP point of sale software.Key Experience and Skills Acquired: - Managed daily operations of store and employees. - Prepared daily reconciliation and deposits, accurately audit cash and cash equivalents.

• Provided outstanding customer service to clients by identifying needs and offering appropriate products or services.• Engaged in cross-sale opportunities, demonstrating the benefit for the client.• Performed packaging and shipping services and office management such as coping, lamination, faxing, and various postal mailing services.• Completed international shipping documentation in compliance with various import regulations.

• Lead crisis intervention and life-saving operation while on-duty.• Assessed and hired seasonal staff of 40 or more lifeguards based on forecasted facility needs utilizing multi-candidate panel interviews. Release seasonal staff and prepare offers for rehire as applicable.• Prepared curriculum for staff training and development in accordance with crisis management policies and procedures. Evaluate employee skills, oversee performance improvement plans and terminate employees for cause if required.• Maintained scheduling, payroll, and augment staffing needs with additional hiring as required.

Assisted with post baccalaureate research focusing on the microbial composition of the Elkhorn Slough. Isolated unique chyrolphy pigments with spectrometry to identify biological origin. Findings published in conjunction with Dr. Nick Welschmeyer & Lawrence Younan.Title: Microbial Ecology of Elkhorn Slough: Relation to Inorganic/Organic Nutrients.Link: https://montereybay.noaa.gov/research/currsymp2005/posters.html