Kevin Chen Email & Phone Number

Implemented streamlined post-campaign analysis reports, reducing Jira ticket times by 33% and enhancing data accuracy for more informed decision-making. Collaborated with back-end developers and client services to optimize MediaAisle and client self-serve options. This resulted in increased operational efficiency and a more user-friendly interface for campaign and product management. Successfully conducted QA checks on 200+ contracts, ensuring 100% compliance with Terms and Services as well as PC Optimum points agreements. Thus minimizing contract discrepancies and mitigating potential risks.Helped launch the new platform Advendio and quality assurance checked the transition of campaigns and new media initiatives. Ensuring budget, timeline and deliverables are in sync between the old and new system.

Utilized Salesforce, Microsoft 365, Excel sheets and FFT to effectively communicate, complete and satisfy both client and private banker requests. Processing an average of 41 weekly requests with a satisfaction of 93%. Managed cash flow and sundry of various currencies, drafts, and transfers via Excel and financial programs. Ensured that no money was unaccounted for. Supported private bankers as the back office for the requests, concerns and questions. Worked effectively and timely to meet their demands and client needs. Independently operated as a client-facing officer catering to the financial needs of our private banking clients ranging from cash, foreign currency and mortgage inquiries.

Assisting the Market Research Manager in conducting market research, analyzing data, and presenting findings to clients. My day-to-day duties included conducting surveys, researching value proposition comparisons for companies, and assisting in report writing. Skilled in utilizing various research methodologies and data collection techniques, and able to manage multiple projects simultaneously while meeting tight deadlines. With strong analytical skills and attention to detail, I am committed to providing high-quality research insights to support informed decision-making.

Promoting Fitness and an active lifestyle through in-person coaching and digital workshops with a 85% capacity rating. Increasing fitness membership sales for the City of Markham by 15% in my respected region

Managed sales of high-value merchandise ranging from $100 - $50,000. Including bridal, gold, and various precious stones accessories. Enhanced sales for 50+ clients with additional accessory jewellery and jewellery warranty. Thus improving company profits and client satisfaction. Maintained an average KPI of $1275 of sales while on shift. Ranked 5th highest in my store during end-of-month analysis. Dependable opener and closer as well as a credible employee for handling large sales and important merchandise items. Increased sales by 15% of the bridal and high-value item sales.

Managed the OTF Elgin Mills IG account with over 2,000 followers and produced a variety of motivational and community-boosting posts to reach over 450 new impressions.Developed various humourous tiktoks and short videos to reach over 880 views. Converted 30+ potential clients into memberships with an 80% success rate for booking intros. I went above and beyond the predefined sales KPI in my last 3 employee assessments. Natural ability to connect and foster relationships with the 200+ members via getting to know their personal lives, interests, and goals. Always giving them a warm welcome to the studio.

As the VP of Student Affairs, I am the main liaison between the students and university administration. I advocate on behalf of the students and encourage the implementations of projects and campaigns that focus on cultural awareness, academic support, and inclusivity awareness. Effectively communicated as the liaison between students and university staff on academic concerns. Able to effectively problem solve, record critical notes, and please both parties with 35+ cases solved.Followed up on various work emails and meeting requests in a timely manner and consistently received an excellent rating on my work and documentation process.Represented the student union at 15+ events and workshops, aimed at creating a positive environment by interacting with the students and faculty members. As well as getting feedback on areas of improvement and setting meetings.

Markham, Ontario, Canada

Handled over 300+ concerns and inquiries in a professional and calm manner to ensure a high level of customer service is maintained while defusing any customer concerns.Maintain the Guest Services database; ensuring all 250 stores have accurate data and informing customers about special events, promotions, changes, and visitor concerns.Performed over 100+ transitions involving cheques, cash and credit for various merchandise. Ensuring smooth transition and customer satisfaction. Generated over 10+ variety of daily reports via Excel, Google Docs, and other various programs.

B158 Business Admin And Marketing With Co-Op

-Founding President of the George Brown Marketing Association -Ontario Colleges Marketing Competition (OCMC) Representative for George.

Pharmaceutical Chemistry With Co-Op, Chemistry

High School Diploma, 12

Graduation Designation: •Healthcare Specialist High Skills Major (SHSM) Certification •Ontario Scholar Award Activities & Societies.