Facilitate learning and development among employees through individual and team coachingCommunicate principles, practices, and overall operating model across the organizationChampion the use of metrics and other objective measures by teamsUndertake daily follow-ups with individual team members to ensure projects are on track and goals are being metMaintain objectivity regarding issues and how to troubleshoot them by applying principlesSupport teams in determining resource… Show more Facilitate learning and development among employees through individual and team coachingCommunicate principles, practices, and overall operating model across the organizationChampion the use of metrics and other objective measures by teamsUndertake daily follow-ups with individual team members to ensure projects are on track and goals are being metMaintain objectivity regarding issues and how to troubleshoot them by applying principlesSupport teams in determining resource allocations to maintain practices and ensure excellent customer service. Show less

At Gamers United I handle part of the business management and event organization for our tournaments and events. As well, I do all of the advertising, brand management and web design.

At Action Games & Comics I oversaw customer service, regular sales, maintenance and event management. In addition my responsibilities were:- Analyzing sales figures and forecasting future sales- Developing and implementing sales strategies to increase revenue- Setting sales targets and motivating staff to achieve them- Ensuring that products are displayed effectively to maximize sales- Monitoring inventory levels and ordering new stock when needed- Ensuring that… Show more At Action Games & Comics I oversaw customer service, regular sales, maintenance and event management. In addition my responsibilities were:- Analyzing sales figures and forecasting future sales- Developing and implementing sales strategies to increase revenue- Setting sales targets and motivating staff to achieve them- Ensuring that products are displayed effectively to maximize sales- Monitoring inventory levels and ordering new stock when needed- Ensuring that customers have a positive shopping experience- Addressing customer complaints and resolving issues in a timely manner- Training staff on how to provide excellent customer service- Hiring and training new staff members- Scheduling staff shifts and managing payroll- Providing regular feedback and coaching to staff members- Ensuring that all staff members adhere to company policies and procedures- Creating and managing budgets for the store- Monitoring expenses and ensuring that the store stays within budget- Analyzing financial reports and making recommendations to improve profitability Show less