Kevin Keyes Email & Phone Number

Los Angeles, Ca, Us

New York City, Ny, Us

New York City, Ny, Us

• Develop and maintain relationships across functional areas to understand and enhanceprocesses that impact the team member and operational experience• Continuously improve the HR Connection Shard Services experiences by building upon best practices across the enterprise and adapting to an operational needs of the business• Proactively connect with HR Business Partners (HRBPs) on urgent items related to the team member experience and influence my fellow team members by consistently modeling this behavior• Compliment the knowledge of HRBPs by guiding them through the various payroll and HRsystems to ensure a favorable team member experience• Guide HR Business Partners (HRBPs) on the Special Work and Tasks (SWAT) process tomaintain the integrity of each team members record • Lead Intercompany transfer calls by providing HRBPs support so that incoming team members have a positive onboarding experience• Collaborate with the Benefits Operations and payroll teams on complex items and having the ability to communicate the resolution to team members at all levels• Connect with team members and HRBPS directly to review payments related to Leave of Absence processes and resolve payroll as well as benefit impacts where applicable• Collaborate with HRBPs as the main point of connect for surviving family members of a deceased team members to close out final items such as pay and benefits

New York City, Ny, Us

New York City, Ny, Us

Provide support to team members and HRBPs who reach out to HRConnection with questions about benefits, compensation, payroll, policies, and other HR-related matters• Provide feedback to the HR Connectionteamfrom HRBP perspective toprovide clarity on various requests from team members and HRBP• Partner with the HRC Specialists and Leadership in updating Knowledge Articles and Zendesk forms to improve the team member experience• Address all questionsteam members and HRBPs sendstoHRConnectionby providing clarify and separating request to improve efficiency as well as closing the loop with clients

New York City, Ny, Us

• Develop relationships across functions so that processes are streamlined to ensure a smooth impact for the team member and operationo Partnering with the comp/HR Ops/finance teamin understanding transactionso LegalHold process with ITo Onboarding process with Talent Acquisition and hiring teamso Partnering with Finance and compensation teams on items relatedto the legalbudget• Communicate with team members at the start andduring the transitionto working remotely toput a face to HR and seek out potential hurdles• Collaborate with Talent Development teams on various Talent Development/Core Labexperiences and support trainings specifically for the legalfunction (vendor contact, tracking, communication, talent profiles, eligibility, deliver materials)• Screen resumesfor various contractor positions and review Staff job descriptionsfor consistency prior to posting to BrassRing• Provide excel/data support that includes but is not limited to Diversity, Movements as well as other ad hoc reports and being able to speak to the data

New York City, Ny, Us

• Partnered with USH HR Business Partners/Labor Relations to ensure that we were adhering to various union contracts (total of 5 union contracts)• Partneredwith USH Management in validating attendance/cashhandling instances Advise USH Management on best practices so that we were consistent and escalate inconsistencies to HR Management Draftincident reportsfor attendance/cashhandling that adhered tothe respective union contracts• Have interactive conversations with team members on behaviors relatedto their attendance• Develop an efficient process for determiningthe eligibility for team members applying for positions• Collaboratedwith USH HR Business Partners ondeveloping Standard Operating Procedures (SOPs)to increase understanding of the various union contracts forUSH Management• Developed Attendance/CashHandling SOP for incoming HR Assistants to ensure consistency• Provided guidance to employees on the varioustypes of leaves while working with the Leave of Absence specialists

New York City, Ny, Us

Create an internal HR SOP for the Performance Management system to expedite client group inquiries Update FAQ sheet to make sure that it captures all possible questions related to the performance management process Development How-to-Videos on the performance management process

New York City, Ny, Us

Partner with Retail Management to ensure that team members were coached correctly and counseledManage and track guest interaction performance log to ensure that all teams members were meeting the requirements for guest serviceDevelop and execute action plan initiatives to improve employee moraleResolve team member related concerns such as interpersonal or operational issuesCreate and facilitate training material for Leads within the department that covered all aspects of their role Schedule and track training courses for one hundred and sixteen leads from start to finishPartner with training department to identify the proper training for external leads prior to ensure a successful on-boarding Ensure that respective Lead teams are filing invoices, manifest and transfer paper work in an organized manner

New York City, Ny, Us

New York City, Ny, Us

Bachelor Of Science - Bs, Business Administration And Management, General

Business Administration And Management, General